Gauteng: National Client Manager posted by Gijima Holdings
Posted on 2025-06-05 00:00:00
| Employer | Gijima Holdings |
|---|---|
| Category | FMCG Retail |
| Location | Gauteng / Gauteng |
Job Summary
Role Overview:
The National Client Manager will implement the commercial strategy, execute account development plans, and expand market share. You will build and nurture high-value client relationships, oversee performance metrics, and lead a team to deliver exceptional service and profitable growth in a dynamic FMCG environment.
Key Responsibilities:
- Commercial Strategy Support:
- Analyze market segments and competitors to identify growth opportunities
- Contribute to development of client-specific growth strategies
- Stay current on industry trends, consumer behavior, and competitive landscape
- Client Service & Engagement:
- Set and monitor measurable sales targets for each client account
- Ensure a seamless, high-quality experience across all client touchpoints
- Develop and implement account plans that align with client goals
- Client Relationship Management:
- Proactively engage with clients to understand needs, challenges, and opportunities
- Conduct regular reviews (face-to-face or virtual) to present performance insights and propose collaboration strategies
- Implement feedback mechanisms (surveys, review meetings) to gather client insights and address concerns promptly
- Market Analysis & Expansion:
- Gather and analyze market intelligence from industry reports, customer feedback, and competitive benchmarking
- Identify and prioritize new markets or segments for expansion
- Support formulation of market entry or service-launch strategies
- Performance Monitoring & Reporting:
- Track and report on SLAs and key performance indicators (sales, revenue, client satisfaction)
- Maintain performance dashboards and scorecards for real-time visibility into client metrics
- Drive a culture of continuous improvement by analyzing trends and implementing corrective actions
- Team Development & Leadership:
- Align the commercial team with strategic objectives, ensuring clarity of roles and targets
- Coach, mentor, and provide constructive feedback to build team capability
- Participate in recruitment, onboarding, and performance reviews for direct reports
Minimum Requirements:
- Bachelor’s degree in Commerce, Business Administration, or equivalent
- Minimum 3 years’ experience in commercial/client management roles within the FMCG industry (non-negotiable)
- Proven track record of developing and managing multiple high-value client accounts with measurable revenue growth
- Strong negotiation skills and contract management experience
- Proficiency in CRM software and Microsoft Office (Excel, PowerPoint, Word)
- Excellent analytical, presentation, and communication skills
Core Competencies:
- Strategic Thinking & Long-Term Planning
- Leadership, Coaching & Team Building
- Market Research, Financial Analysis & Data-Driven Decision-Making
- Negotiation & Key Account Management
- Customer Orientation & Relationship Building
- Adaptability in a Fast-Paced, Dynamic Environment
- Innovation, Problem-Solving & Decision-Making Under Pressure
If you have not heard from us by 30 June, consider your application unsuccessful.
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