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Gauteng: Placement Facilitator / Booking Clerk posted by Creative Leadership Solutions

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Job Description

REQUIREMENTS
Minimum education (essential):

  • Diploma in Office Management or Communication 

Minimum education (desirable):

  • Diploma or Certificate in Nursing
  • Qualification in a Medical or Physiology field

Minimum applicable experience (years):

  • At least 3 years in a medical receptionist, office administration, or related role 

Required nature of experience:

  • Medical Reception and Administration
  • Client Engagement and Liaison
  • Call Centre / High-volume telephonic environment

Skills and Knowledge (essential):

  • Proficiency in Microsoft Office Suite
  • Intermediate Excel skills

Skills and Knowledge (desirable):

  • Knowledge of call centre procedures
  • Conflict handling and resolution

Other:

  • Proficiency in English and Afrikaans (verbal and written)
  • Own reliable transport and valid driver’s licence
  • Flexibility to work extended hours, including weekends on a rotational basis

KEY PERFORMANCE AREAS
Booking Management

  • Manage and acknowledge employee applications, ensuring compliance with medical institutions’ requirements
  • Capture and maintain accurate employee details on WhatsApp groups
  • Notify Senior Bookings Facilitator of new hires and arrange orientation
  • Manage WhatsApp communications and allocate placement requests
  • Collate and confirm all placements with Unit Managers
  • Handle placement queries via the landline and redirect as necessary
  • Assist with provision of SANC documentation, certifications, or other compliance documents
  • Manage and update leave rosters

Client Liaison

  • Monitor client satisfaction through telephonic follow-ups
  • Resolve placement-related queries effectively
  • Facilitate clear communication between hospitals, placement teams, payroll, and management
  • Support long-term client and candidate relationships through professional, responsive service
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Remuneration Offered
Market related



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