Job Description
Minimum education (essential):
- Diploma in Office Management or Communication
Minimum education (desirable):
- Diploma or Certificate in Nursing
- Qualification in a Medical or Physiology field
Minimum applicable experience (years):
- At least 3 years in a medical receptionist, office administration, or related role
Required nature of experience:
- Medical Reception and Administration
- Client Engagement and Liaison
- Call Centre / High-volume telephonic environment
Skills and Knowledge (essential):
- Proficiency in Microsoft Office Suite
- Intermediate Excel skills
Skills and Knowledge (desirable):
- Knowledge of call centre procedures
- Conflict handling and resolution
Other:
- Proficiency in English and Afrikaans (verbal and written)
- Own reliable transport and valid driver’s licence
- Flexibility to work extended hours, including weekends on a rotational basis
KEY PERFORMANCE AREAS
Booking Management
- Manage and acknowledge employee applications, ensuring compliance with medical institutions’ requirements
- Capture and maintain accurate employee details on WhatsApp groups
- Notify Senior Bookings Facilitator of new hires and arrange orientation
- Manage WhatsApp communications and allocate placement requests
- Collate and confirm all placements with Unit Managers
- Handle placement queries via the landline and redirect as necessary
- Assist with provision of SANC documentation, certifications, or other compliance documents
- Manage and update leave rosters
Client Liaison
- Monitor client satisfaction through telephonic follow-ups
- Resolve placement-related queries effectively
- Facilitate clear communication between hospitals, placement teams, payroll, and management
- Support long-term client and candidate relationships through professional, responsive service
Remuneration Offered
Market related
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