• A medical practice requires the above to manage and coordinate the reception area as well as handle all incoming calls and administration and deal with patients and visitors who have appointments with the clinic

Location:

• Southgate Mall – Johannesburg

Key performance areas:

Operate the switchboard/reception

• Answer incoming calls, greeting callers, provide information, transfer calls and/or take messages as necessary
• Relay and divert calls to the appropriate staff members
• Relay and route written and verbal messages
• Report telephone and switchboard faults timeously.
• Ensure that the Reception area is clean and presentable at all times

Manage reception area

• Welcome and greet patients, customers and visitors
• Direct employees or visitors scheduled for meetings to the appropriate person(s) or venue(s)
• Inform the relevant Study Coordinator and/or Nurse and/or Doctor of patient arrival
• Administer transport logs and communicate schedule to Study Coordinators and Drive

Office administration

• Booking of patient visits
• Directing patients between services
• Providing and updating TCA cards
• Notify admin if patients are ready for reimbursement
• Maintaining patient information by obtaining, recording, and updating personal and financial information
• Recording and updating financial information, such as patient charges, controlling credit extended to patients, filing, collecting, and expediting third-party claims
• Maintaining business office inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, scheduling equipment service and repairs
• Accept money (cash or card) and receipting thereof
• Allocate patient payments
• Submitting billing instructions to the medical billing company (bureau)
• Assist with obtaining patient results and related correspondence (lab results, radiology etc)

 Customer Service

• Ensure that a high level of customer centricity is maintained in all tasks and interactions
• Helping patients in distress by responding to emergencies
• Assisting with the marketing of the practice, including on social media

Staff Management

• Take ownership and accountability for tasks & activities and demonstrates effective self management
• Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained
• Inform relevant parties in the event of tasks or deadlines not met and provides appropriate means of resolution
• Support and drives the business’ core values
• Maintain a positive attitude
• Respond openly to feedback
• Take ownership for own career development
• Manage colleagues and client’s expectation and communicate appropriately
• Willing to help others and go the extra mile to meet team targets and objectives
• Manage own disruptive emotions (handle stress in ways that do not negatively impact on the team)

Required minimum education and training:

• Grade 12

Required minimum work experience:

• At least two years Receptionist experience

Desirable additional education, work experience and personal abilities:

• Minimum matric and previous experience having worked in a medical reception role is essential for the role
• Experience with medical billing will be advantageous
• Computer literate (MS Office, Windows OS and Apple Systems)
• Experience with medical software will be advantageous
• Ability to communicate on all levels of the organisation
• Excellent organisational and administrative skills
• Ability to work independently and adapt fast
• High level of customer centricity
• Previous experience working on medical practice is preferred, but not essential as training will be given

TO APPLY:

• Only if you meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV
• Please Apply Online and complete your registration via our website to enable and protect you as a candidate, and to accept the new POPIA terms and conditions
• This will then create your permanent profile with which you can apply for all jobs as advertised by AJ PERSONNEL
• However, you may remove your profile from AJ PERSONNEL when you are no longer in the job market
• Please take note that the applicants who do not adhere to the above criteria will not be considered for the respective position
• Wits Health Consortium will only respond to shortlisted candidates
• Candidates who have not been contacted within two weeks of the closing date can consider their applications to be unsuccessful
• Closing date: 18 July 2025
• Note: No CV will be accepted after the closing date

Please note:

• WHC, in accordance with its Employment Equity goals and plan, will give preference to suitable applicants from designated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto
• AJ Personnel is only responsible for advertising and the response handling on behalf of their client Wits Health Consortium
• AJ Personnel does not have any salary or other information regarding the position

Click Go Apply to apply online!

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