Job Description
Key Responsibilities:
Retail Store Management
- Lead daily operations across multiple store locations, adapting quickly to different environments and team dynamics.
- Drive implementation of strategic plans to meet operational goals and improve in-store performance.
- Ensure availability of merchandise and alignment with customer needs and contracts.
- Analyze sales trends, approve marketing and promotional activities, and adjust pricing strategies as needed.
- Uphold safety, cleanliness, legal compliance, and risk mitigation protocols to protect staff and assets.
- Maintain brand integrity and store reputation in accordance with company standards.
Sales & Business Administration
- Open and develop new customer accounts, monitoring their performance and sales trends.
- Support credit application processes and provide feedback to stakeholders.
- Collaborate with Marketing to implement and monitor promotional strategies tailored to each store’s market.
- Contribute to growing market share and strengthening the existing customer base.
Compliance
- Operate within internal controls and legal frameworks to ensure responsible and compliant store management.
- Identify and monitor risk areas, maintain relevant registers, and report concerns promptly.
- Promote a safe and healthy working environment by enforcing Health, Safety, and Environmental standards.
Customer Service Management
- Build strong relationships with internal and external stakeholders to deliver excellent service.
- Represent the company professionally in meetings and engagements.
- Resolve customer and stakeholder concerns efficiently while aligning with the company’s values and service commitments.
Staff Supervision
- Ensure all team members have signed performance agreements and conduct regular appraisals.
- Identify training and development needs in collaboration with HR.
- Address employee relations matters fairly and timeously.
- Foster a positive, productive work environment through leadership and support.
Cost & Financial Control
- Contribute to budgeting processes and monitor spend against targets.
- Promote efficient use of resources, explore cost-saving opportunities, and reduce operational waste.
- Monitor gross profit daily and implement corrective actions as necessary.
Candidate Profile:
Minimum Qualifications:
- Diploma in Business Administration, Sales, or Marketing (NQF Level 6)
Preferred Qualifications:
- Bachelor’s Degree in Business Administration, Sales, or Marketing (NQF Level 7)
Experience:
- Minimum 5 years’ experience in Retail Sales or Marketing, including at least 3 years in a supervisory role
Technical Competencies:
- Proficient in Microsoft Office Suite and relevant retail management systems
- Knowledge of compliance and regulatory frameworks
- Understanding of sales performance metrics and inventory management
Behavioural Competencies:
- Proactive and action-oriented
- Strong problem-solving and analytical abilities
- Flexible and adaptable to changing environments
- Excellent planning, organizing, and supervisory skills
- Customer-centric with strong communication (verbal and written)
- Resilient under pressure
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