Job Description
- Install, configure, maintain, and support VoIP systems at client sites
- Troubleshoot VoIP, network, and connectivity issues (LAN/WAN)
- Configure IP phones, PBX systems, routers, and switches
- Perform on-site fault finding, diagnostics, and system upgrades
- Provide technical support and guidance to clients and junior technicians
- Ensure network stability, performance, and security
- Liaise with internal teams and vendors to resolve complex issues
- Maintain accurate service reports and documentation
Minimum Requirements:
- Proven experience as a Senior VoIP or Network Field Technician
- Strong knowledge of VoIP protocols (SIP, RTP) and PBX systems
- Solid understanding of networking (TCP/IP, VLANs, QoS, routing)
- Experience with IP phones, routers, switches, and firewalls
- Valid driver’s licence and willingness to travel to client sites
- Strong problem-solving and customer service skills
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