Job Description
About the Role
iStaff (Pty) Ltd is seeking an experienced Team Leader to join their customer service team in Gauteng. The successful candidate will have strong leadership and interpersonal skills, with a proven track record of delivering high-quality customer service.
Key Responsibilities
- Team Leadership: Supervise, motivate and coach a team of customer service agents to meet performance goals and consistently deliver high-quality customer service.
- Performance Management: Track individual and team performance using KPIs and quality measures and provide ongoing feedback and coaching to improve results.
- Training and Development: Deliver training for both new and existing employees to ensure they can manage customer enquiries accurately, professionally and confidently.
- Workflow Management: Manage daily call-centre operations and workloads to ensure efficient service delivery and adherence to schedules.
- Customer Escalations: Resolve escalated customer queries and complaints in a professional and solution-focused manner.
- Reporting: Prepare and review performance reports to identify trends, gaps and improvements
- Quality Assurance: Uphold quality standards and ensure consistent service delivery in line with company policies and procedures.
- Communication: Promote open communication within the team and act as the link between staff and senior management by sharing feedback, issues and improvement opportunities.
- Policy Compliance: Ensure all team members adhere to company policies, procedures and regulatory requirements.
Requirements
- Pharmacist’s Assistant Post-Basic Certificate
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Ability to perform under pressure and meet performance targets
- Sound knowledge of relevant healthcare regulations and industry best practices
Salary & Benefits
Not applicable
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Medical Professions Jobs in Gauteng
In Gauteng, South Africa’s largest province by population, the medical professions sector is a significant contributor to the job market. Generally, this field experiences steady demand due to the growing population and an aging population, leading to an increased need for healthcare services.
Typically, salaries in the medical professions sector vary widely based on factors such as experience, company size, industry sector, and qualifications obtained. While it is challenging to provide a precise salary range, common broad estimates suggest that entry-level positions often fall within the R400 000 – R600 000 per annum bracket, while more senior roles may exceed R1 million or even R2 million annually. However, please note that these figures are approximate and can vary greatly depending on individual circumstances.
Common skills required for medical professions roles include strong communication skills, both written and verbal; excellent problem-solving abilities; a deep understanding of anatomy and physiology; experience with healthcare software systems; ability to work well under pressure in fast-paced environments; and strong empathetic and interpersonal skills. Additionally, being certified in relevant medical specialties such as general medicine, surgery, pediatrics, or midwifery is generally expected.
Industry sectors commonly employing medical professionals include the public health sector, private hospitals and clinics, research institutions, pharmaceutical companies, and non-profit healthcare organizations. These roles may involve working in clinical settings, conducting research studies, developing healthcare policies, or leading healthcare teams.
Career development opportunities for those pursuing careers in the medical professions are vast. Typically, entry-level positions serve as a stepping stone to more senior roles within the same organization, while other professionals often choose to pursue postgraduate qualifications or specialist training through recognized institutions like the University of Pretoria or Stellenbosch University.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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