Gauteng: Truck Sales Executive posted by Staff Solutions

Job Overview:

We are seeking a driven and experienced Strategic Account Sales Consultant to manage key customer relationships, drive sales performance, and ensure exceptional service delivery within the commercial vehicle sector.

The ideal candidate will have a strong understanding of the sales cycle, excellent customer interaction skills, and a strategic approach to account management.

Key Responsibilities:

Leadership & Strategic Planning

• Develop and implement sales plans for assigned strategic accounts.
• Act as the primary point of contact for customers, offering tailored support and advice.
• Apply retail pricing frameworks effectively to ensure profitability.
• Facilitate productive liaison meetings with dealers.
• Coordinate all after-sales activities for strategic accounts.
• Offer transport consultancy to advise on total cost of ownership.
• Foster and maintain strong supplier relationships.
• Support Customer Satisfaction Management (CSM) initiatives to grow satisfaction and loyalty.
• Provide technical sales support for accurate vehicle selection.
• Ensure compliance with company SHE (Safety, Health & Environmental) policies and maintain clean and organized facilities.
• Consistently apply company best practices in all tasks.
• Meet or exceed annual sales targets, including unit sales, market share, and gross profit.
• Use only approved suppliers as per Southern Africa’s aftermarket panel to preserve vehicle warranties.

Sales Process Management

• Oversee all aspects of the deal process:
  • Closing sales
  • Vehicle selection and load body fitment
  • Delivery and handover
  • Payment collection and deal closure
• Ensure accurate and timely delivery and documentation for each vehicle transaction.

Customer Relationship Management

• Maintain proactive communication with customers throughout the sales process.
• Follow up with prospective customers weekly (via phone or email).
• Conduct at least two in-person visits per month to prospective clients.
• Contact current customers monthly by phone and conduct a follow-up visit at least once per month.

Customer Retention & Growth

• Maintain and update your customer database in alignment with company standards (Excel or other approved formats).
• Submit updated customer information monthly to Sales Manager and Sales Administrator.
• Actively nurture the customer base by providing regular updates on local and national market trends and company offerings.

Monitoring & Administration

• Ensure timely vehicle invoicing and support the related processes.
• Monitor debtor payments to ensure alignment with agreed terms.
• Guarantee full payment for all cash sale transactions.
• Address and resolve any issues that deviate from standard procedures.

Customer Care & Brand Representation

• Maintain high levels of customer engagement and provide accurate, relevant feedback.
• Represent the company as a reliable and trustworthy brand.
• Utilize electronic sales tools (e.g., Transolve, HTM) effectively.
• Contribute to departmental and company-wide goals in unit sales and profitability.

Sales Support & Presentation

• Prepare and present customer quotations including at minimum:
  • Electronic mass distribution side-view drawings
  • For corporate clients: add route simulations and any additional supporting data
• Apply attention and diligence to every sales activity.

Minimum Requirements:

• Matric (Grade 12) or higher qualification
• 3–5 years’ experience in the commercial/trucking industry
• Code 14 driver’s license is advantageous
• Sound knowledge of the Road Traffic Act

Key Competencies:

• Confident and proactive approach
• Strong attention to detail
• Excellent customer relationship skills
• Effective communicator, both written and verbal
• Collaborative team player