George: 2nd Level Cargo Handler – George posted by Greys Recruitment

Location: George, WC

Requirements:

• National Senior Certificate (NQF Level 4)
• Computer Literate
• Drivers licence Code 10
• Freight handling certificate (Advantageous)
• Supply chain NQF Level 5 (Advantageous)
• Winfreight: Operations and Finance
• Customer Service Training
• Dangerous Goods Category 6
• AVSEC level 3
• Airside Induction training
• Live Animals Regulations Training
• Lithium Ion Batteries
• Infections Substances
• Perishable Cargo
• Human Factors Training
• Safety Management Systems training
• Shift Work extended hours
• Must be able to work in a warehouse environment
• 1-2 years of working experience
• Knowledge and experience in the Airline/ Freight industry.

About:
Customer Service

• Ensure that all clients are clearly and concisely informed about the cargo process.
• Comply with the clients satisfaction so that their cargo is placed on the correct route.
• Maintain a friendly and positive attitude towards all the clients and colleagues.

Handling of Cargo

• Verify shipment information (Weight, dimensions and commodity) presented by Customer or General Worker before capturing onto Winfreight.
• Check if the cargo has been taken through the approved processes of screening, by confirming the correct labels have been affixed to deem the cargo ready for airfreight.
• Confirm that the security declarations forms are completed in full and signed off by the security officer.
• Confirm that proof of identity has been received, checked, and accurately recorded for cargo accepted and handed out to clients.
• Ensure all transfer cargo is promptly transferred to the correct airlines with the proper documentation.
• Group the number of pieces per consignment before the handout
• Adhere to all scanning disciplines in the assigned sphere of the operations by verifying and reconciling it against the previous scan phase to ensure correct manifesting staff.
• Utilise the system-generated scan discrepancy reports to reconcile the assigned scanning phase so that any irregularities can be recorded and assigned to the relevant department or station for further investigation.
• Engage with the senior on duty for any discrepancies to ensure all information is recorded and documented, and that the closure is in line with customer and company expectations.
• Conduct a floor scan, monitor overdue cargo, and escalate to the senior on duty for further communication with the customer.
• Conform to the airlines Cargo Operations and Dangerous Goods manual.

Equipment Serviceability Inspections

• Inspect and determine the effectiveness of the Equipment used in the operation to ensure that all used equipment does not pose a risk of injury to the staff or customers.
• Report any unserviceable electronic equipment to the Superior and/or the IT department so that they can attend to the matter.
• Check all assigned unit load devices before the start of the operation for serviceability by inspecting the cargo and panels for any damage, to ensure ease of loading at the aircraft and prevent any delays and/or safety incidents.
• Complete all assigned checklists for warehouse equipment to evaluate operational readiness and manage any bottlenecks in processing cargo within the warehouse.

Reporting of discrepancies

• Report cargo discrepancies that occur on the WinFreight Operations system and other platforms as agreed.
• Advise the Team leader and /or Duty Manager of any discrepancies during the handout process to ensure proper information is gathered in the event of a dispute and /or claim lodged against the company.

Salary:
R9,162 basic per month + travel + shift allowance + 13th Cheque

How to apply via our website:
www.********.co.za