Job Description
- Responsibility for effective internal and external communication
- communicates with residents on an ongoing basis via SMS, e-mails, website, hardcopy and telephone
- produces and promotes the internal magazine “Buzzard” every three months and secures advertisers
- produces the newsletters for the HOA and the Golf Club on alternate weeks
- the drafting and proof reading of all communications to Homeowners and the public will be the responsibility of this role
- communicates all emergency announcements to residents
- produces and disseminates marketing communication for Golf club functions and events
- picks up feedback from residents and assess the Vibe
- provides feedback to management
- Management of Marketing Events
- promotes the image and reputation of the HOA and the Golf Club so that they are seen in a positive light
- arranges various community events on the estate such as Easter Egg hunt, HOA-Golf Day, Christmas Market, fun walk / run, hobby groups (birders, etc), meet & greet, also street braais, etc
- organises community events sponsored by service providers – average of one per month
- plans the necessary advertising, sponsorships and PR for the events
- Provision of a PR function for the HOA and the Golf Club
- acts as the link person between the HOA, Golf Club and external parties
- vets all incoming marketing proposals and recommends appropriate action of CEO
- Arranges publicity for the HOA and the Golf Club
- Secures sponsorships for events and facilities
- Arranges charity events (HOA-Golf Day) and corporate social involvement
- Management of the relationships with service providers and estate agents
- Provides induction and accreditation for estate agents who are authorised to operate on the estate
- Attends and facilitates the orientation workshops for estate agents
- monitors their compliance with the terms of their agreement and ensure that no unauthorised agents operate on the estate
- receives and addresses residents complaints
- acts on infringements
- markets events sponsored by service providers and agents
- Mangement of Kingswood Golf Estate Website
- Ensures that the content on the website is relevant and udpated
- obtains sponsorship for the website hosting
- monitors activity on the website and responds to queries and / or complaints
- manage content and media on websites
- Manages new owner interaction and the welcome pack
- ensure that new owners are welcomed when they move into the estate
- coordinates the delivery of the welcome pack with the CEO
- resolves any queries from new Homeowners
- ensures that the welcome pack is kept updated and relevant
- Management of the Marketing and Communication budget
- Operates as the budget holder for the marketing and communications function
- provides input to the CEO / Financial Manager for inclusion in the Annual Budget approved by the Board
- Operates within budgeted parameters
- Ensures that events and functions do not run at a loss
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