George: Retail Food Store Manager posted by Eskort (Pty) Ltd
Posted on 2025-08-08 00:00:00
| Employer | Eskort (Pty) Ltd |
|---|---|
| Category | FMCG Retail |
| Location | Western Cape / George |
Job Summary
- Grade 12 (Requirement)
- Diploma/Degree in Retail or Business or related qualification will be advantageous
EXPERIENCE
- Minimum of 5 years’ experience working in a retail environment, ideally in a supervisory or leadership level.
KNOWLEDGE REQUIRED
- Prior knowledge and experience in management of Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
- Knowledge of stock management systems like ERP, Meat matrix, etc.
- Knowledge and understanding of the FMCG environment and related legislation
- Management of perishable products with short shelf life especially in meat industry
- – Basic Understanding of retail consumer behaviour and purchasing trends
- Basic Understanding of the retail and meat market
SKILLS REQUIRED
- Excellent verbal and written communication skills.
- Proficient in MS Office Suite
- Analytical skills
- Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems
- Excellent interpersonal skills and ability to communicate effectively
- Exceptional customer service and people management skills
- Energetic and self-starter
KEY PERFORMANCE AREAS (KPA’S) JOB ACTIVITIES
1. Stock Management
Stock Ordering
– Place orders with factories and other suppliers
– Follow up on orders
– Manage deliveries, delivery dates and stock upon arrival
– Manage stock order volumes
Stock Receiving
– Receive ordered stock
– Report delivery shortfalls, and damages
– Follow up on non-received stock
– Capture received stock on Meat Matrix
Stock Controlling
– Daily stock levels reporting
– Run stock depletion reports- cashiers
– Balance off with stock receiving
– Manage stock levels threshold
– Manage stock shrinkage: stock losses/damages/dumpings
2. Housekeeping
– Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.
– Always maintain high level of HACCP standards throughout the store.
– Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.
3. Employee Management
– Employee Recruitment
– Onboarding and Induction of new employees
– Training and Development
– Employee Relations (Discipline in the workplace)
– Performance Management
– Employee Wellness
– Employee Motivation
4. Store Organisation
– Display of products on the the shelf and create attractive displays at key points in the store ex: check-out ques.
– Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
– Re-arrangement of store shelves and products
– Managing of non-moving items and display areas
5. Cash Management
– Manage and assist with daily cash ups.
– Minimise cash losses.
– Manage picking up and dropping off of cash in the store.
– Manage cash on ATM.
– Manage safety of cash movement within the store.
– Manage and keep the safe secure and locked at all times.
6. Customer Service
– Deliver excellent service to ensure high levels of customer satisfaction
– Create a store that meets local needs by building an understanding of customer-product preferences.
– Manage and analyse customer complaints to get insights for improvement of customer satisfaction
– Be the custodian of customer experience and lead brand loyalty
– Responding to customer complaints and comments promptly and accurately.
– Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers
7. System Administration
– Manage staff clocking via ERS.
– Maintain and understand the system Meat Matrix.
– Manage and maintain CCTV cameras.
– Ensure availability of physical security guards in store.
– Manage the alarm system internally.
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