Job Description
About the Role
As a Customer Agent at Rad Resources, you will be responsible for managing a high volume of customer interactions through various channels, including phone, email, and in-person meetings. You will provide excellent customer service, resolve queries, and build strong relationships with our clients.
Key Responsibilities
- Manage large amounts of incoming calls/emails and face to face interaction with consumers.
- Management of social media platforms pertaining to consumer queries.
- Handle consumer queries, provide appropriate solutions and alternatives within the time limits; follow through to ensure resolution. Keep record of consumer interaction.
- Identify consumers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with consumers through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Booking-in repairs and sending the daily job card report.
- Ensure you close all the collection vouchers when booking-in units.
- Ensure that all the repair notes are captured on Sage.
- Ensure that all the repairs are repaired within SLA.
- Ensure the use of Rate myself service.
- Ensure that credits are processed within required time frame.
- Management of all the stock received & dispatched.
- Update the consumers & customers regarding their spare’s orders and repair statuses daily.
- Ensure all necessary paperwork is attached on EDMS.
- Weekly reporting of spares orders.
- Product training to internal and external stakeholders.
Requirements
- Matric qualification/ Grade 12
- Proficiency in English
- Computer Literacy (MS Word, Excel, etc.) is essential
Qualifications
- SageX3 experience is beneficial
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About FMCG Retail Jobs in Gauteng
The FMCG retail industry in Gauteng, South Africa is typically a dynamic and competitive field, with numerous opportunities for career growth and development. Generally, the job market trends indicate a steady demand for skilled professionals to manage and execute various aspects of product distribution, sales, and customer service. As a result, those interested in pursuing a career in FMCG retail can expect to find a range of roles available.
Salaries in the FMCG retail sector vary widely depending on factors such as experience, company size, industry sector, and location. While it’s difficult to pinpoint exact salary ranges, very broad estimates suggest that entry-level positions typically start within the R20 000 – R40 000 per annum bracket, with more senior roles falling within the R80 000 – R150 000 range. However, please note that actual salaries can differ significantly depending on individual circumstances. For example, experience and qualifications in a specific area, such as logistics or marketing, may command higher salaries.
Common skills required for FMCG retail positions include strong communication and interpersonal skills, attention to detail, analytical thinking, problem-solving abilities, and the capacity to work under pressure. Additionally, proficiency in Microsoft Office applications, data analysis tools, and customer relationship management (CRM) software is often beneficial. Other valuable skills include inventory management, supply chain optimization, and visual merchandising.
FMCG retail roles can be found across various industry sectors, including financial services sector, technology industry, manufacturing sector, and consumer goods companies. These industries often require employees with diverse skill sets to manage product distribution, sales, and customer service functions.
Career development opportunities in FMCG retail are vast, with many professionals progressing into senior management positions or taking on specialized roles such as brand management or category management. Those interested in pursuing a career in this field can expect to find training programs, mentorship initiatives, and internal promotions available. With experience and dedication, individuals can build a rewarding and challenging career in the FMCG retail sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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