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Germiston: Customer Service Representative posted by Midvaal Recruitment

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Job Description

About the Role

The Customer Service Representative will assist clients with water treatment components, ensuring high levels of satisfaction and prompt solutions. This role involves responding to inquiries, processing orders, managing product or service issues, and coordinating with internal teams to ensure timely delivery and accurate product information.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and live chat regarding product information, pricing, availability, and compatibility.
  • Guide clients in selecting appropriate water treatment components based on their needs and applications.
  • Resolve product issues or complaints promptly and professionally, escalating to management or technical teams if necessary.
  • Enter and manage orders in the system, confirming details and ensuring accurate delivery timelines.
  • Coordinate with shipping and inventory departments to ensure timely and correct fulfilment of orders.
  • Track orders and provide regular updates to customers, handling any delays or adjustments.
  • Develop in-depth knowledge of water treatment products and their applications.
  • Provide clients with technical guidance on installation, maintenance, and troubleshooting.
  • Assist the sales team with lead generation, follow-ups, and preparing quotes.
  • Upsell or recommend additional products when relevant to customer needs.
  • Maintain accurate records of customer interactions, transactions, and complaints in the CRM system.
  • Generate periodic reports on customer feedback, product issues, and trends to help improve customer service and product offerings.

Requirements

  • High school diploma or equivalent; additional education or certifications in customer service or water treatment is a plus.
  • 1-3 years in customer service, preferably in a technical or manufacturing setting.
  • Familiarity with water treatment processes or components is highly preferred.
  • Proficient in CRM and order management systems; basic understanding of water treatment terminology.
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Qualifications

No qualifications mentioned.

Salary & Benefits

13K – 16K per annum.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Technical Jobs in Gauteng

In Gauteng, the general job market trend for technical positions is typically driven by the growing demand for skilled professionals in various industries. The technology and financial services sectors are often at the forefront of innovation and growth, leading to a high demand for qualified candidates with expertise in fields such as software development, data analysis, and cybersecurity.

When it comes to salary expectations, it’s common for technical roles in Gauteng to fall within broad ranges, typically ranging from R800 000 to R1 500 000 per annum, depending on factors like experience, company size, and industry sector. However, it’s essential to note that actual salaries can vary significantly, and these figures are only a general guideline. Experience, education level, and specific job requirements can all impact the final salary package.

Common skills required for technical roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, as well as expertise in data analysis tools like Excel, SQL, or Tableau. Additionally, many employers require strong problem-solving skills, attention to detail, and excellent communication skills. Other important skills often include knowledge of cloud computing platforms, IT project management methodologies, and cybersecurity principles.

The technology industry sector is one of the largest employers of technical professionals in Gauteng, with a high demand for skilled software developers, data scientists, and IT consultants. The financial services sector also frequently hires technical staff, particularly in areas such as risk management, compliance, and trading systems. Manufacturing and logistics companies often require technical experts in fields like quality control, supply chain management, and maintenance engineering.

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Career development opportunities are abundant for technical professionals in Gauteng, with many employers offering training and professional development programs to help employees upskill and reskill. Common career progression paths include moving into senior roles, taking on leadership positions, or transitioning into related fields like consulting or entrepreneurship. With experience and expertise, technical professionals can also explore opportunities in specialized areas like artificial intelligence, machine learning, or cybersecurity.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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