Job Description
About the Role
The Deputy General Manager position at our client’s 5 Star Safari Lodge in Grahamstown is a critical role that requires exceptional leadership, management, and customer service skills. The successful candidate will be responsible for ensuring the smooth operation of the lodge, delivering excellent guest experiences, and driving business growth.
Key Responsibilities
- Add value to the team by implementing company policy and procedure
- Ensure solid service ethic throughout the establishment
- Manage and train lodge staff in line with Company Standard of Excellence
- Maintain ultimate guest relations and personal attention levels
- Maintain highest standards of housekeeping and maintenance
- Effectively manage orders, stock control, and finances
- Communicate effectively with lodge departments and guests
- Manage night porters (SL)
- Ensure compliance with labour law and disciplinary procedures
Requirements
- Tertiary Qualification in Hospitality Management / Hotel Management or similar
- Minimum of 4 years work experience ideally 2 years as a trainee and in a well-recognized five star hotel or world class lodge, as an assistant manager
- Exceptional Food and Beverage knowledge
- Financial management ability
- Hardworking, co-operative manner
- High standards of service excellence and passion for the industry
- Attention to detail
- Excellent English and second language (if applicable)
- Good computer literacy
- Excellent management ability and communication skills
- Clear understanding of basic labour law and disciplinary procedures
- Developmental approach to staff
- Assertiveness, patience, and good organizational skills
- Understanding of housekeeping and maintenance procedures
- Awareness of developments within the food and lodge industries, as well as international trends in hospitality
Qualifications
None mentioned.
Salary & Benefits
Very Competitive Salary – negotiable based on experience. Single status only – Live in position with meals and uniform supplied. 7 days off per month.
Note
Only candidates that have been shortlisted for interview will be contacted.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Eastern Cape
In the Eastern Cape, tourism and hospitality are significant contributors to the region’s economy, attracting visitors from both local and international destinations. This sector typically employs a diverse range of professionals, including skilled and unskilled staff, in various roles such as customer service, management, and operational support. As the industry continues to grow, job opportunities for career seekers with relevant experience and skills are becoming increasingly available.
Typically, salaries for tourism and hospitality jobs in Eastern Cape can vary widely depending on factors such as level of experience, company size, and industry sector. Generally, entry-level positions may fall within a salary range of R20 000 to R30 000 per annum, while more senior roles or those in larger organizations can command salaries ranging from R50 000 to R100 000 or more per annum. However, it is essential to note that these are broad estimates and actual salaries may differ significantly based on individual circumstances.
Common skills required for tourism and hospitality jobs include excellent communication and interpersonal skills, the ability to work well under pressure, and a strong focus on customer service. Other essential skills include basic computer literacy, problem-solving abilities, and the capacity to adapt to changing situations. In some roles, proficiency in local languages such as isiXhosa or English may be beneficial. Additionally, experience in the hospitality industry is often preferred for more senior positions.
Industry sectors commonly employing tourism and hospitality professionals include financial services sector, technology industry, manufacturing sector, and small business enterprises. These organizations often require staff with diverse skill sets to manage their operations effectively.
For career seekers looking to advance within this field, opportunities exist for professional development and growth. Typically, individuals can expect to progress through roles such as front-of-house staff, department heads, or even general managers, with the potential to transition into senior leadership positions. With experience and additional training, tourism and hospitality professionals can develop valuable skills that translate across industries, making them highly sought after in the job market.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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