Grahamstown: Deputy General Manager – Safari Lodge posted by Zeebra Junction Specialist Recruitment

About the Role

Zeebra Junction Specialist Recruitment is seeking a highly skilled and experienced Deputy General Manager to join their well-established team at a 5 Star Safari Lodge in Grahamstown. The ideal candidate will be responsible for ensuring the delivery of exceptional guest experiences, managing lodge operations, and driving business growth.

Key Responsibilities

• Add value to the team by ensuring company policy and procedure is carried out
• Bring a solid service ethic to the establishment
• Have a clear understanding of the workings of a lodge, strong communication skills, and work well within and between departments
• Develop excellent guest liaison skills in dealing with guests’ demands
• Manage and train lodge staff in line with Company Standard of Excellence
• Ensure ultimate guest relations in the lodge and maintain high personal attention levels
• Maintain highest standards of housekeeping and maintenance, ensuring style and design is not eroded
• Effectively manage financial operations through administration of orders and effective stock control
• Communicate effectively and maintain lodge relations
• Manage night porters (SL)

Requirements

• Tertiary Qualification in Hospitality Management / Hotel Management or similar
• Minimum of 4 years work experience ideally 2 years as a trainee and in a well-recognized five star hotel or world class lodge, as an assistant manager
• Exceptional Food and Beverage knowledge
• Financial management ability
• Hardworking, co-operative manner
• High standards of service excellence and passion for the industry
• Attention to detail
• Exceptional English and second language would be preferable
• Good computer literacy
• Excellent management ability and communication skills
• Clear understanding of basic labour law and disciplinary procedures
• Developmental approach to staff
• Assertiveness, patience, and good organizational skills
• Understanding of housekeeping and maintenance procedures
• Awareness of developments within the food and lodge industries, as well as international trends in hospitality
• Computer literate (Easipos, Procure, Protel knowledge advantageous)
• Drivers License – with PDP preferable
• Health and Safety Rep would be an advantage

Qualifications

None mentioned.

Salary & Benefits

Very Competitive Salary – negotiable based on experience. Single status only – Live in position with meals and uniform supplied. 7 days off per month.