Grahamstown: Director/Operations Manager-5* Luxury Lodge posted by Bright Placements (PTY) Ltd

Director / Operations Manager – Luxury Hospitality Group

A prestigious and rapidly growing luxury hospitality group is seeking an experienced Director / Operations Manager to oversee the operational excellence across multiple properties. This is a high-impact leadership role for a strategic, results-driven professional with a passion for delivering exceptional guest experiences.

Key Responsibilities:

• Provide strategic oversight and operational management of all properties, ensuring consistent high standards across hospitality, guest services, and facilities.
• Lead, mentor, and develop management teams across departments to drive performance, accountability, and staff engagement.
• Develop, monitor, and optimise operational budgets, financial performance, and cost efficiencies.
• Ensure compliance with health, safety, and regulatory requirements.
• Implement operational processes, procedures, and systems to enhance efficiency and guest satisfaction.
• Collaborate with executive management to shape long-term strategy, growth initiatives, and business development opportunities.
• Maintain relationships with key stakeholders, suppliers, and partners.

Requirements:

• Proven experience (7+ years) in senior operations management or executive hospitality roles, preferably within luxury hotels, lodges, or resorts.
• Strong leadership, communication, and organisational skills.
• Financial acumen with experience in budgeting, forecasting, and operational optimisation.
• Ability to manage multiple properties or sites effectively.
• Strategic thinker with hands-on operational expertise and a results-driven mindset.
• Exceptional problem-solving and decision-making capabilities.

What We Offer:

• Competitive executive remuneration package.
• Opportunity to lead operations within a prestigious luxury hospitality brand.
• Collaborative, high-performance work environment.
• Exposure to strategic growth initiatives and career development opportunities.