Grahamstown: Lodge General Manager – Grahamstown posted by Phoenix Recruitment

Luxury Lodge close to Grahamstown is currently looking for a Lodge General Manager. The role involves overseeing all lodge departments, ensuring high standards of service and guest satisfaction, managing staff, maintaining the property and achieving financial targets. Duties: Effectively lead the on-the-ground operational team in alignment with group’s core values and company policies. Maintain strong communication with the team and across all levels of management to ensure cohesive operations. Deliver and maintain high standards to ensure each guest has a memorable stay. Oversee security, health, and safety, adhering to all company procedures and SOPs. Implement and control budgetary systems in conjunction with the head office management team. Proactively plan for smooth lodge operations, coordinating with support departments. Ensure the lodge and back-of-house operations maintain constant high standards and run effectively. Demonstrate the ability to handle challenges and resolve issues promptly in a remote and dynamic environment. Requirements: Matric Degree / National Diploma or Certificate in Hotel Management (ESSENTIAL) Minimum of 5 years’ working experience at a 5* lodge / hotel Previous experience in management role essential Clear understanding of lodge operations Must be computer literate Professional and well-groomed with excellent all round communication skills Strong admin skills Strong Operations skills Excellent attention to detail Time management skills Financial skills Team player with high regard for efficiency and service excellence to guests Must have a high level of working knowledge i.r.t Guest Relations, Food and Beverage, Housekeeping and Front Office Experienced on platforms such as Guest Revu and Trip Advisor Must have good communication and reporting skills in English Must be proficient on OPERA Must be proficient on all MS Office packages Ability to implement strategies that enhance the lodges reputation and profitability Motivate and foster a positive work environment Exceptional Food and Beverage knowledge A passion for training staff Understanding basic Labour law and disciplinary procedures Valid driver’s license (no endorsements) (ESSENTIAL) Own reliable vehicle / transport