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Heidelberg: Senior Inbound Consultant posted by Wild Dreams Hospitality

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Job Description

This dynamic luxury travel company is known for crafting tailor-made journeys across Southern and East Africa, with a strong focus on the North American market. They’re looking for a highly experienced Senior Inbound Consultant someone who thrives in a fast-paced, detail-driven environment and is confident managing complex, high-end itineraries from start to finish.

Core Criteria:

  • Minimum 3 years experience as an Inbound Tour Consultant in the luxury travel market
  • Strong knowledge of Southern and/or East Africa as a travel destination
  • Proficiency in Tourplan is essential
  • Excellent communication skills with a strong command of English (written and verbal)
  • Exceptional attention to detail and highly organized
  • Ability to manage high volumes of work while maintaining accuracy
  • Confident working independently and as part of a team
  • Strong problem-solving and crisis management skills
  • Must be available for after-hours support for travelling guests
  • Based in Cape Town (with potential hybrid flexibility post-probation)

Duties and Responsibilities:

  • Plan, quote, and design bespoke travel itineraries throughout Southern and East Africa
  • Manage all aspects of the booking process from quote to post-travel file closure
  • Confirm and book all travel services and coordinate with suppliers
  • Maintain accurate administration and documentation for each booking
  • Liaise with the accounts team for invoicing and payment coordination
  • Reconfirm all services prior to travel and prepare final travel documents
  • Provide exceptional guest support, including being on-call during client travel
  • Build and maintain strong relationships with suppliers and international agents
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This is a live-out role.
Potential hybrid flexibility post-probation.

About Travel/Tourism Jobs in Gauteng

The travel and tourism industry in Gauteng, South Africa is a dynamic field with a wide range of job opportunities. Typically, the demand for skilled professionals in this sector is high, driven by the growing tourism industry in the country. Generally, travel and tourism positions in Gauteng often involve working with international visitors, locals, or within the community to provide excellent customer service.

When it comes to salaries, very broad ranges can be provided, but actual figures may vary greatly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions in this field may fall within a salary range of R30 000 to R60 000 per annum, while more senior roles can fetch higher salaries, often ranging from R80 000 to R150 000 per annum or more. However, these are general estimates, and actual salaries may be higher or lower, depending on individual circumstances.

Common skills required for travel and tourism positions in Gauteng include excellent communication and interpersonal skills, both written and verbal; a strong understanding of the local culture and customs; the ability to work well under pressure; and proficiency in multiple languages. Additionally, knowledge of online booking systems, hotel management software, or other relevant technology is often beneficial.

The travel and tourism industry in Gauteng is diverse, with various sectors employing professionals in this field. Financial services sector companies, for example, may employ travel agents or tour operators to assist clients with their travel plans. Technology industries, such as e-commerce companies, also require travel experts to help customers navigate the booking process online.

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Career development opportunities are available within the travel and tourism industry in Gauteng. Typically, entry-level positions can progress to roles such as customer service managers, sales teams, or even start one’s own travel agency. Further education and training, such as a diploma in hospitality management or tourism studies, can also enhance career prospects.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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