Hermanus: Head Of Housekeeping posted by Tanya Serra Food, Wine, Hospitality Recruitment

Executive HousekeeperAbout the Role We’re looking for an experienced and hands-on Executive Housekeeper who understands that true luxury lives in the details. This role leads the housekeeping team and sets the tone for immaculate spaces, calm operations, and a guest experience that feels personal, thoughtful, and effortless. You’ll be someone who takes pride in presentation, builds strong teams, and knows how to balance high standards with a warm, human approach. Experience & Background Strong computer literacy Degree or Diploma in Hotel Management or similar (advantageous) 8–10 years’ housekeeping experience, with at least 2–3 years in a senior leadership role Experience in a five-star or boutique luxury environment is highly advantageous Working knowledge of OPERA Cloud Solid operational and technical housekeeping expertise What You’ll Be Responsible ForCreating an Exceptional Guest Experience Deliver beautifully maintained guest rooms and public spaces, every day Consistently achieve guest satisfaction scores of 90% for cleanliness Ensure service feels intuitive, personalised, and quietly luxurious Room Flow & Daily Operations Ensure all rooms are ready on time and to standard for arrivals Manage smooth room turnaround without ever compromising quality Work closely with Front Office and Maintenance to prioritise VIPs, arrivals, departures, and special requests Plan daily cleaning schedules and allocate tasks thoughtfully and efficiently Leading the Housekeeping Team Lead, mentor, and motivate a dedicated housekeeping team Create a positive, supportive working environment built on pride and accountability Deliver ongoing training, coaching, and SOP guidance Manage rosters to ensure the right coverage at the right time Conduct performance reviews and address challenges with professionalism and care Standards, Quality & Attention to Detail Conduct daily room inspections and regular checks of public areas Maintain high standards of hygiene, safety, and presentation Keep SOPs, checklists, and standards current and relevant Continuously refine processes to elevate quality and efficiency Stock, Linen & Cost Awareness Oversee linen, amenities, cleaning products, and equipment Maintain stock levels that support smooth operations while reducing waste Manage housekeeping costs within agreed budgets Oversee laundry operations and linen lifecycle management Maintenance & Asset Care Spot maintenance issues early and report them promptly Carry out regular condition checks of rooms, furniture, and equipment Ensure spaces remain beautifully maintained and guest-ready Protect assets through correct usage and team training Sustainability & Conscious Hospitality Implement environmentally mindful cleaning practices Monitor water, energy, and chemical usage Support and promote linen and towel reuse initiatives Communication & Admin Keep clear, accurate housekeeping records and reports Communicate openly with management and other departments Prepare weekly and monthly reports Assist with planning, budgeting input, and forecasting