Hermanus: Head Of Housekeeping posted by Tanya Serra Food, Wine, Hospitality Recruitment

March 2, 2026 Jobs in Hermanus

Tanya Serra Food, Wine, Hospitality Recruitment

Overstrand

Catering / hospitality

Job Description

About the Role

We’re looking for an experienced and hands-on Executive Housekeeper who understands that true luxury lives in the details. This role leads the housekeeping team and sets the tone for immaculate spaces, calm operations, and a guest experience that feels personal, thoughtful, and effortless.

Key Responsibilities

Create an Exceptional Guest Experience
Deliver beautifully maintained guest rooms and public spaces, every day
Consistently achieve guest satisfaction scores of 90% for cleanliness
Ensure service feels intuitive, personalised, and quietly luxurious
Room Flow & Daily Operations
Ensure all rooms are ready on time and to standard for arrivals
Manage smooth room turnaround without ever compromising quality
Work closely with Front Office and Maintenance to prioritise VIPs, arrivals, departures, and special requests
Plan daily cleaning schedules and allocate tasks thoughtfully and efficiently
Leading the Housekeeping Team
Lead, mentor, and motivate a dedicated housekeeping team
Create a positive, supportive working environment built on pride and accountability
Deliver ongoing training, coaching, and SOP guidance
Manage rosters to ensure the right coverage at the right time
Conduct performance reviews and address challenges with professionalism and care
Standards, Quality & Attention to Detail
Conduct daily room inspections and regular checks of public areas
Maintain high standards of hygiene, safety, and presentation
Keep SOPs, checklists, and standards current and relevant
Continuously refine processes to elevate quality and efficiency
Stock, Linen & Cost Awareness
Oversee linen, amenities, cleaning products, and equipment
Maintain stock levels that support smooth operations while reducing waste
Manage housekeeping costs within agreed budgets
Oversee laundry operations and linen lifecycle management
Maintenance & Asset Care
Spot maintenance issues early and report them promptly
Carry out regular condition checks of rooms, furniture, and equipment
Ensure spaces remain beautifully maintained and guest-ready
Protect assets through correct usage and team training
Sustainability & Conscious Hospitality
Implement environmentally mindful cleaning practices
Monitor water, energy, and chemical usage
Support and promote linen and towel reuse initiatives
Communication & Admin
Keep clear, accurate housekeeping records and reports
Communicate openly with management and other departments
Prepare weekly and monthly reports
Assist with planning, budgeting input, and forecasting

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Overstrand

The catering and hospitality industry is a thriving sector in Overstrand, with a general demand for skilled professionals to cater to the growing tourism and local markets. Typically, jobs in this field require flexible working hours, as establishments often operate on varying schedules to accommodate different clientele. Generally, individuals interested in pursuing a career in catering and hospitality can expect a dynamic and rewarding work environment.

In terms of salary expectations, broad ranges vary depending on factors such as experience, company size, and industry sector. Typically, entry-level positions in the hospitality industry may fall within the R15 000 – R30 000 per month range, while more senior roles or those in larger establishments may command higher salaries, often ranging from R40 000 to R80 000 or more per month. However, these figures are only general guidelines and actual salaries can vary significantly depending on individual circumstances.

Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, attention to detail, and a strong focus on customer service. Other essential skills include food preparation and presentation, knowledge of menu planning and costing, and basic first aid training. Typically, employers also look for individuals who are flexible, adaptable, and able to work effectively as part of a team.

The catering and hospitality industry is often associated with various sectors, including the tourism industry, hotels and resorts, restaurants and bars, and event management. Financial services sector establishments, such as high-end hotels or exclusive venues, may also employ hospitality professionals in positions such as events coordinators or concierges. Other common employers include technology companies that operate cafes or restaurants on their premises, as well as manufacturing sector establishments that host corporate events.

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Career development opportunities are generally good in the catering and hospitality industry, with many employers investing in staff training and development programs. Typically, individuals who demonstrate a passion for innovation, customer service, and teamwork can progress to senior roles, such as department heads or operations managers. With experience, it’s not uncommon for individuals to move into management positions or start their own establishments.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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