Professional Services Consultant / Onboarding Consultant
Posted on 2025-02-16
Job Summary
Requirements:
Operational expertise in our POS, software products, and services. Ability to consult with clients at a business level, offering tailored solutions. Willingness to travel internationally. Compliance with vaccination requirements for certain countries. Job description (Details of the position i.e. duties): – Engage with new clients to gain an understanding of their business requirements and architecture – Onboarding new clients to our software – Project Management of implementation projects – Conduct client system audits and and reports – Project Manage consulting projects (including financial interfaces) – Develop and maintain client system usage assessments – Ongoing review and maintenance of consulting process flows and project documentation – in progress – Identify new professional service offerings and propose to management – Attending to consultative queries – Compiling client-facing documentation in line with consulting projects – Assist Sales team with consulting-type queries during sales cycle, when needed/asked – Attend consulting mentorship sessions with Mike and contribute to Consulting Handbook – Compile and prepare consulting video coffee chats / demo videos when relevant – Proposal/implementation/involvement in professional service package offerings – Report progress back to business – Assist with sensitive customer sites – Liaise with 3rd party integration partners to help troubleshoot client issues, help resolve client issues and to set up demos/discussion sessions with our clients (especially during the reboot packages, while the client is determining best options Experience, Qualifications and skills: – This person must have exceptional administrative skills – This person must be able to pick up software applications and understand business processes – This person should have project management, key account management, client onboarding skills and excellent written and verbal communication skills – Knowledge of the tourism/hospitality industry is a plus Categorisation: – Application Support – Project Management – Key Account Management Sector: Hospitality, Tourism, Software Services Work type: Full time, remote with certain essential meetings to be attended in person
Professional Services Consultant / Onboarding Consultant position available in Kwazulu-Natal, Hillcrest. This job position was posted by Carlysle Human Capital. The job has been posted as a premium ad on 2025-02-16 at 13:33:40 in the Professions category
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