Key Responsibilities: Safety & Crisis Management – Take a proactive approach to safety, ensuring that all activities comply with best practices, safety regulations, and Company safety standards. – Support the Expedition Manager to develop and implement crisis management procedures, including first aid, emergency response and evacuation protocols. – Coordinate and control the day-to-day management of the crisis management plan and incident response as part of the Duty Manager team. – As part of the Duty Manager role, you will provide support and guidance in any high-pressure situations, ensuring the wellbeing of all participants, staff, and volunteers. This will involve coordinating with providers such as doctors, rescue teams, and local authorities. – Regularly review safety protocols and conduct risk assessments to ensure they are up-to-date and fit for purpose, ready for review by Expedition Manager. – Report any safety concerns to the Expedition Manager – Maintain strong systems for risk management and ensure all safety protocols are followed across all activities, including adventure treks and project work. Operational Logistics & Planning – Oversee the coordination and smooth running of all Expedition operations including training, logistics, schedules, transport, equipment, and food supplies at each point of Expedition. – Work closely with the Expedition Manager to ensure all operational needs are planned and executed seamlessly throughout each phase. – Create and review schedules, rotas and logistical plans for each stage of Expedition, including training, Duty Manager, group numbers, overall Expedition plan, project changeovers etc – Manage and oversee food for all stages of expedition: working with food spreadsheets, placing food orders, food collection and distribution, creating and reviewing menus, managing the food budget – Manage and oversee kit and equipment: planning, distribution, review, budgeting, occasional purchasing, maintenance/repair Training – Lead and oversee the delivery of training to staff, group leaders (Venturer Managers) and volunteers (Venturers) – Create and adapt the training schedules, designing comprehensive training programmes which cover all required information – Review training and outcomes, and further refine the schedule and programme to adapt where gaps are found Project Management – Lead and oversee the delivery of community and environmental projects, ensuring they meet objectives and are aligned with the wider goals of Organisation. – Support and work closely with colleagues in the running of trek and environmental projects. – Collaborate with local stakeholders and partners to ensure success of all projects, distributing relevant updates and communications where needed. – Ensure the successful integration of project activities with the overall expedition programme, maximizing the impact of each phase. – Monitor and evaluate the progress of each project and ensure that activities and outcomes meet our developmental goals, proposing improvements where required. – Ensure all projects (community, environment, trek) meet Company safety standards, escalating to the Expedition Manager if needed. – Provide support to Venturers and Venturer Managers who are out on project, ensuring they are actively engaged in and learning from each project phase. People Management – Supervise and manage Venturers and Venturer Managers, providing leadership, guidance, and support throughout the expedition phases. Support, collaborate and communicate with all staff to ensure a smooth and successful running of expedition, maintaining our high standards at all times. – Ensure that all staff members are well-prepared, trained, and equipped to support the programme, especially in areas related to safety, crisis management, and wellbeing. – Foster a positive, inclusive supportive environment for Venturers, Venturer Managers and staff, ensuring that each participant feels valued, respected, and part of a cohesive team. – Lead by example and actively engage with Venturers and Venturer Managers, demonstrating s core values. Person Specification: The Operations Coordinator will play a key role in both organisational and direct delivery work. You will be a motivated all-rounder who can go from speaking to a group of Venturers in the middle of the bush, to discussing logistics and strategy in the office. You should have a background in operations, project management or a related field, and might also have experience leading and managing groups. You will have experience implementing training for volunteers and staff members, and experience in Crisis Management, with the ability to handle multiple priorities and thrive in a fast-paced, high-energy environment. The ideal candidate will be passionate about community and environmental development, with excellent leadership and communication skills. Essential Criteria: – Demonstrable experience in project management, such as managing community and environmental projects, including planning, execution, and evaluation. – Strong understanding of health, safety, and crisis management protocols in outdoor or field environments. – Proven experience in managing teams and working with volunteers or staff, with strong interpersonal and leadership skills. – Extensive experience coordinating logistics for large-scale projects, including managing resources, suppliers, and budgets. – Ability to think on your feet and solve complex problems in a challenging, fast-paced environment. – Proficiency in using office technology and software including Microsoft Office and SharePoint, in particular knowledge of Excel Spreadsheets. – Fluent in English Valid First Aid Qualification – A full South African drivers license and confidence to drive on a regular basis. – Willingness to work flexible hours and take part in outdoor activities. – Able to relocate for this live-in position. – Police Clearance Check – Satisfactory References – This role is open to South African Nationals only Desirable Skills & Experience: – Educated to university degree level, preferably in a relevant field (Operations, Tourism etc) Valid South African PDP Driving Licence. – Tourism qualification or relevant training e.g. FGASA – Previous experience in the tourism or volunteering sector, ideally in South Africa. – Familiarity with social media management including Instagram – Knowledge and passion for South African environments – Passion for Youth Development & Outdoor Activities CV – Cover Letter – Copy of passport – Proof of right to work in South Africa – Copy of South African driving license Please note: this role is open to South African Nationals only

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