This is a premier safari portfolio, managing high-end lodges and offering luxury wildlife experiences. This role is ideal for someone with previous FOH Management experience, ideally in a high-end Lodge environment. Core Criteria: Matric / Grade 12 (required), with diploma or equivalent qualification in Hospitality Management (advantageous) Minimum of 2 years experience in a similar front-of-house or reception role, preferably within a high-end lodge or hotel environment Computer literacy essential, including MS Office, reservation systems, POS platforms, and financial/debtors systems Sound financial understanding and adherence to procedures Proven experience with stock control and administrative processes Solid understanding of lodge operations and guest service standards Strong customer service ethos, with the ability to handle challenging situations calmly and professionally Excellent attention to detail and organisational ability Confident verbal and written communication skills Core Responsibilities: Act as the first point of contact for guests, ensuring a warm, professional welcome and smooth check-in and check-out processes Manage all front desk operations, including incoming calls, guest queries, and requests Provide accurate information and assistance to guests, ensuring an exceptional guest experience at all times Handle payments, billing, and associated administrative duties with accuracy Maintain a positive, approachable, and professional presence at the front desk Prioritise tasks effectively and work independently with strong planning skills Take initiative and adopt a proactive, solution-oriented approach to daily operations Support the wider lodge team to uphold the lodges high service standards On Offer: Market-related monthly package, commensurate with experience and qualifications On-site accommodation and laundry provided Roster: 3 weeks on / 1 week off Annual Leave: 15 days per annum Live-in position based at the lodge in Hoedspruit, Limpopo Province As this is a hospitality role, flexibility to work irregular hours, including weekends, public holidays, and evenings is required

Duties: Maintain a positive attitude and friendly demeanour Welcome guests as they arrive and check out guests Manage incoming calls Respond to all guest questions and requests Accept payments and other administrative duties Must be able to prioritize and manage tasks independently, with good planning and organizational skills Proactive, use initiative and creative flair when required Requirements: Matric / Grade 12 Diploma or equivalent in Hospitality Management (Beneficial) At least 2 years experience in a similar role, preferably in a high-end safari lodge or hotel Excellent Reception and Front Office control Excellent customer service skills a must – Including the ability to handle difficult situations with professionalism Good understanding of lodge operations Attention to detail is crucial for ensuring guest satisfaction and maintaining the lodge’s high standards Strong verbal and written communication skills essential for interacting with guests and staff Computer literate, MS Office Suite, Reservation systems, POS systems, financial systems (Debtors) Strong Financial sense and sound knowledge of procedures Strong Stock control experience