Job Description
About the Role
The Sales & Office Administrator plays a critical role in ensuring the smooth day-to-day operations of our sales, office, and purchasing functions. This position acts as a key link between customers, sales, operations, production, and suppliers to ensure efficient order fulfilment, stock availability, and effective administration.
Key Responsibilities
- Receive, review, and administrate customer orders from initial communication through to final processing.
- Capture and process customer orders accurately in the system.
- Ensure customer payments are received and processed for customers without approved credit terms before releasing orders to operations.
- Liaise closely with the operations team to confirm stock availability and order readiness.
- Maintain accurate records of lost sales due to stock shortages.
- Log all customer complaints on a master complaint register.
- Coordinate with operations and production teams to ensure customer complaints are investigated, resolved, and closed out.
- Record complaint outcomes and corrective actions taken.
Requirements
- Proficient in Microsoft Excel (data capturing, basic formulas, tracking files)
- Strong email management and written communication skills
- Experience working with order processing and purchasing documentation
- Ability to maintain accurate records and master tracking files
- Experience with bookkeeping and accounting systems will be an advantage
Qualifications
- Matric (Grade 12) is the minimum requirement. Tertiary education will be advantageous but is not required depending on experience.
Salary & Benefits
No salary information is available.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in KwaZulu-Natal
In KwaZulu-Natal, the admin, clerical, and secretarial positions are a common occupation, particularly in various industries such as financial services sector, technology industry, manufacturing sector, and more. The job market trends for this field typically indicate a steady demand for skilled administrative professionals. Generally, these roles offer a stable career path with opportunities for growth and development.
The typical salary range for admin, clerical, and secretarial positions in KwaZulu-Natal is broad, ranging from R300 000 to R800 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. It’s essential to note that these figures are approximate and can vary significantly. Experience, qualifications, and performance often play a significant role in determining the actual salary range.
Common skills required for admin, clerical, and secretarial roles include proficiency in Microsoft Office, excellent communication and interpersonal skills, attention to detail, organizational skills, time management, and basic bookkeeping knowledge. Typically, employers look for candidates with strong technical skills, combined with excellent communication and interpersonal skills.
These roles are commonly found in various industries, including the financial services sector, technology industry, manufacturing sector, healthcare sector, and government institutions. The financial services sector often requires administrative professionals to handle client relations, financial data management, and compliance issues.
Career development opportunities for admin, clerical, and secretarial professionals typically involve progression to supervisory or managerial roles, specialising in specific areas such as human resources, finance, or operations. Many employers also provide training and development programs to enhance skills and knowledge, leading to more senior positions within the organisation. It’s essential for job seekers to consider career development opportunities that align with their interests and strengths.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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