Isando: ERP Systems Software Support Specialist Assistant

🎯 Key Focus of the Role You will be responsible for: Providing hands-on technical support and maintenance for ERP and business-critical systems Ensuring optimal performance of SAP, Evolve, and Xperteck Supporting system enhancements, upgrades, and implementation projects Maintaining high levels of data integrity, service quality, and user satisfaction Proactively identifying system improvements and preventing recurring issues 🔧 Core Responsibilities ERP System Support & Maintenance Provide application support to internal users and external stakeholders Troubleshoot, diagnose, and resolve system issues efficiently Assign priority levels to logged calls (Low / Medium / High / Urgent / Critical) Perform root cause analysis on recurring incidents Maintain and monitor system performance to ensure uptime and reliability Carry out scheduled system maintenance tasks Systems Covered (Non-Negotiable Experience Required) SAP Evolve Xperteck Candidates must have proven hands-on working experience supporting at least one of these systems, with strong preference given to those experienced in multiple platforms. Continuous Improvement & Projects Assist with ERP product enhancements and new developments Participate in pre- and post-implementation support Provide system expertise during divisional and cross-functional projects Recommend improvements to business processes and system usage Maintain and enhance the Help Desk knowledge base Data & Reporting Maintain data quality and integrity across systems Work with databases, reporting tools, and query systems Document technical procedures and newly developed functionality Stakeholder & Supplier Management Provide clear, professional communication to all stakeholders Manage relationships with approved 1st and 2nd level support suppliers Participate in weekly problem-analysis meetings Support Alert Management processes ✠Minimum Requirements Diploma or Certificate in Information Technology (System Support or similar) Minimum 5 years experience supporting ERP systems in a production, customer-facing environment Strong experience working with: SAP Evolve Xperteck Experience with database systems, reporting tools, and queries Strong troubleshooting and analytical skills Excellent verbal and written communication skills Strong time management and prioritisation ability Ability to build professional relationships across departments Team player with a strong desire to learn and grow ⭐ What Will Make You Stand Out Experience in the logistics, warehouse, or freight industry Exposure to ERP system implementations or migrations Proven track record of reducing recurring incidents Strong documentation and knowledge-base management skills Experience working in high-volume operational environments 📩 Important Application Requirements To be considered, applicants must confirm: Whether the submitted CV is the most up-to-date version Their total years of ERP experience Their level of hands-on experience working with: SAP Evolve Xperteck ERP modules previously supported Applications without clear ERP system experience will not be considered.