IT Manager
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<ol><li><strong> IT Manager – Job Specification</strong></li></ol><p><strong>Job Title</strong></p><p>Internal IT Manager</p><p><strong>Department</strong></p><p>Technology Team</p><p><strong>Reports To</strong></p><p>Head of Technology / Technical Director</p><p><strong>Job Purpose</strong></p><p>The Internal IT Manager is responsible for overseeing the organization’s internal IT infrastructure, systems, security, support operations, cloud platforms, and end-user technology services. This role ensures the stability, security, scalability, and operational efficiency of all internal technology environments while aligning IT services with business objectives.</p><ol><li><strong>2. </strong><strong>Key Responsibilities</strong></li></ol><p><strong>Infrastructure & Systems Management</strong></p><ul><li>Manage and maintain all internal IT infrastructure, including:</li><ul><li>Servers</li><li>Virtualization platforms</li><li>Networking</li><li>Storage</li><li>Cloud platforms</li><li>Microsoft 365 environments</li><li>Identity and access management</li></ul><li>Ensure high availability and reliability of business-critical systems.</li><li>Oversee backup, disaster recovery, and business continuity processes.</li><li>Manage datacentre, cloud, and hybrid infrastructure environments.</li></ul><p><strong>Cybersecurity & Compliance</strong></p><ul><li>Oversee cybersecurity strategy and operational implementation.</li><li>Ensure systems comply with security standards, policies, and best practices.</li><li>Manage:</li><ul><li>Endpoint security</li><li>Firewalls</li><li>MFA</li><li>Identity governance</li><li>Vulnerability management</li><li>SIEM/SOC integrations</li></ul><li>Coordinate incident response and remediation activities.</li><li>Conduct regular risk assessments and security audits.</li></ul><p><strong>Microsoft 365 & Collaboration Platforms</strong></p><ul><li>Oversee administration and governance of:</li><ul><li>Microsoft 365</li><li>Entra ID</li><li>Exchange Online</li><li>Teams</li><li>SharePoint</li><li>OneDrive</li><li>Intune</li><li>Purview</li></ul><li>Drive tenant optimization, governance, and lifecycle management.</li><li>Ensure proper permissions, group structures, and compliance controls.</li></ul><p><strong>IT Operations & Service Delivery</strong></p><ul><li>Lead the internal IT support and infrastructure teams.</li><li>Manage service desk operations and escalation processes.</li><li>Establish and monitor SLAs and KPIs.</li><li>Ensure efficient incident, problem, and change management practices.</li><li>Improve operational maturity and automation across IT functions.</li></ul><p><strong>Cloud & Platform Management</strong></p><ul><li>Manage cloud infrastructure and hosting environments including:</li><ul><li>VMware</li><li>Hyper-V</li><li>Kubernetes platforms</li><li>Hybrid cloud environments</li></ul><li>Oversee cloud cost optimization and resource governance.</li><li>Evaluate and implement modern infrastructure technologies.</li></ul><p><strong>Vendor & Project Management</strong></p><ul><li>Manage relationships with:</li><ul><li>Vendors</li><li>MSPs</li><li>Security providers</li><li>Software providers</li></ul><li>Lead IT projects including:</li><ul><li>Migrations</li><li>Infrastructure upgrades</li><li>Security initiatives</li><li>Platform modernization</li></ul><li>Ensure projects are delivered on time and within budget.</li></ul><p><strong>Leadership & Strategy</strong></p><ul><li>Develop and execute the internal IT strategy aligned to business goals.</li><li>Mentor and develop IT staff and technical leads.</li><li>Assist executive leadership with technology planning and budgeting.</li><li>Identify opportunities for innovation, automation, and operational efficiency.</li><li>Participate in executive and operational planning discussions.</li></ul><ol><li><strong>3. </strong><strong>Required Skills & Experience</strong></li></ol><p><strong>Technical Experience</strong></p><ul><li>Strong experience with:</li><ul><li>Microsoft 365 administration</li><li>Entra ID / Active Directory</li><li>Networking and firewalls</li><li>VMware and/or Hyper-V</li><li>Windows Server environments</li><li>Cloud infrastructure (Azure preferred)</li><li>Endpoint management</li><li>Cybersecurity operations</li></ul><li>Experience with Kubernetes, container platforms, or modern infrastructure orchestration is advantageous.</li><li>Strong understanding of:</li><ul><li>Zero Trust principles</li><li>IAM</li><li>Security operations</li><li>Backup and DR strategies</li></ul></ul><p><strong>Leadership Experience</strong></p><ul><li>Experience managing IT operations or infrastructure teams.</li><li>Ability to lead both strategic and operational initiatives.</li><li>Strong stakeholder and communication skills.</li><li>Experience managing projects and vendors.</li></ul><ol><li><strong>4. </strong><strong>Qualifications</strong></li></ol><ul><li>Relevant tertiary qualification in Information Technology, Computer Science, or related field.</li><li>Industry certifications advantageous, such as:</li><ul><li>Microsoft Certifications</li><li>Azure Certifications</li><li>VMware Certifications</li><li>ITIL</li><li>CISSP</li><li>Fortinet</li><li>CCNA/CCNP</li></ul></ul><ol><li><strong>5. </strong><strong>Key Competencies</strong></li></ol><ul><li>Leadership and accountability</li><li>Strategic thinking</li><li>Problem solving</li><li>Communication and stakeholder management</li><li>Operational excellence</li><li>Security-focused mindset</li><li>Team development and mentorship</li><li>Decision-making under pressure</li></ul><ol><li><strong>6. </strong><strong>Preferred Experience</strong></li></ol><ul><li>Experience in hybrid cloud environments.</li><li>Experience managing medium-to-large Microsoft 365 tenants.</li><li>Exposure to SOC/SecOps collaboration.</li><li>Experience with automation and infrastructure-as-code.</li><li>Experience in fast-paced operational environments.</li></ul><ol><li><strong>7. </strong><strong>Success Metrics</strong></li></ol><ul><li>Infrastructure uptime and stability</li><li>Security posture improvements</li><li>SLA achievement</li><li>Internal User satisfaction</li><li>Successful Internal project delivery</li><li>Reduction in operational risk</li><li>IT cost optimization</li><li>Process automation and efficiency gains</li></ul>
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