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Johannesburg: Administrator Complaints Resolution posted by Salt Employee Benefits

Administrator Complaints Resolution

Posted on 2025-04-09

Employer Salt Employee Benefits
Salary 0
Category Administration Pa Secretary
Location Gauteng  /  Johannesburg

Job Summary

PURPOSE OF ROLE

The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.

The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.

Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutions

The ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedily

Perform quality assurance based on the specialized requirements of the role.

Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously

Engage in a professional manner whether it be verbal or face to face

Have the ability to communicate via different communication channels

Ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)

Be a strong team player

Have both both industry knowledge and experience

Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions.

Ensure that judgement and attention to detail is applied to the role

Ensure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.

Strong interpersonal skills as cross team collaboration is required.

Have the ability to innovate in the role

Quality of work should be thorough

Conscious of the abuse of company resources

Ability to work through Funds Adjudicator (PFA) and FSCA complaints and queries against the Funds administered by SALT Employee Benefits and responding to them timeously and accurately.

Must have a clear understanding of the legislation governing the Retirement Fund Industry.

RESPONSIBILITIES

Areas of Responsibilities

Timeous Reponses to Queries

  • Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all parties
  • Accurate query response within the stipulated timelines
  • Have good problem solving capabilities

Record Keeping/Filing

  • Record/track complaints and determinations received from the PFA, FSCA and other sources
  • Have a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant Authorities

Reporting

  • Controlling the outcome of PFA determinations issued and ensuring adherence
  • Provide a weekly report/update of all complaints to Management
  • Provide monthly reports for the relevant stakeholders
  • Be able to deal with Board of Trustees and other stakeholder enquiries

Time and Quality Management

  • Meet production standards in terms of quality and quantity
  • Ensure written and verbal communication (internally and externally) is dealt with professionally and within the agreed service level agreements

KPI

  • Investigation of Pension Funds Adjudicator (PFA) complaints
  • Respond to PFA/FSCA complaints in respect of the different Funds Administered by SALT EB within the prescribed timeframes.
  • Draft eight responses per day, forty per week and one hundred and sixty per month
  • Timeous implementation of OPFA determinations.
  • Ensure that responses to PFA and other stakeholders are of high-quality standard, furthermore, to ensure that supporting documents relate the drafted response
  • Attend to PFA queries relating to responses/Attorney and member queries
  • Ensure that all the matters are attended to timeously and deliver high quality work
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RECORD KEEPING

Recording of new complaints and determinations for reporting purposes to EXCO and relevant stakeholders.

COMPETENCIES REQUIRED

  • Matric
  • Excel
  • Communication (Written and Verbal)
  • English (Business writing and email etiquette)
  • Stakeholder management (CRM)
  • Industry knowledge and experience
  • Accuracy and attention to detail
  • Judgement and Decision Making
  • Working under pressure And Deadline driven
  • Organizational skills / Planning and prioritizing
  • Interpersonal skills
  • Settings goals
  • Cross team collaboration
  • Innovation
  • Management of time
  • Analysis of data
  • Judgement/Decision making
  • Innovation
  • Negotiation and Conflict Management
  • Networking
  • Persuasion
  • Prospecting
  • Public Speaking
  • Research
  • Computer literacy.
  • Pensions Law knowledge, particularly the Pension Funds Act 24 of 1956
  • Knowledge of other SA Laws relevant to the Retirement Fund Industry
  • 3 to 5 years experience in PFA case management or complaints resolution
  • 3 to 5 years experience in the Retirement Fund Industry/Employee Benefits

QUALIFICATIONS

  • Relevant LLB, BCom, or Bachelors Degree,
  • 3 to 5 years experience in a similar position
  • EB experience
  • Pension Law experience

Administrator Complaints Resolution position available in Gauteng, Johannesburg. This job position was posted by Salt Employee Benefits. The job has been posted as a char8000 ad on 2025-04-09 at 13:37:47 in the Administration Pa Secretary category

Click Go Apply to apply online!


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Johannesburg: Administrator : Complaints Resolution posted by Salt Employee Benefits

Administrator : Complaints Resolution

Posted on 2025-04-09

Employer Salt Employee Benefits
Salary 0
Category Finance Accounting
Location Gauteng  /  Johannesburg

Job Summary

The incumbent will be responsible for investigating members, Office of the Pension Funds Adjudicator (PFA) and FSCA complaints and queries against the Funds administered by SALT Employee Benefits and responding to them timeously and accurately. Furthermore, Perform quality assurance of Responses prior to issuance , Issue responses that adequately deal with the complaint, Upload all the supporting documents pertaining to the complaint/ queries onto Salts electronic member file system and update the status of the case in Salts case management system.

Areas of Responsibilities

Timeous Reponses to Queries:

  • Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all parties
  • Accurate query response within the stipulated timelines

Record Keeping/Filing:

  • Record/track complaints and determinations received from the PFA, FSCA and other sources

Reporting:

  • Provide status update to Management as and when required
  • Provide monthly reports for the relevant stakeholders

Time and Quality Management:

  • Meet production standards in terms of quality and quantity
  • Ensure written and verbal communication (internally and externally) is dealt with professionally and within the agreed service level agreements

Administrator : Complaints Resolution position available in Gauteng, Johannesburg. This job position was posted by Salt Employee Benefits. The job has been posted as a premium ad on 2025-04-09 at 13:33:42 in the Finance Accounting category

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Posted in Jobs in Gauteng, Jobs in Johannesburg

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Johannesburg: Administrator : Complaints Resolution posted by Salt Employee Benefits

Administrator : Complaints Resolution

Posted on 2025-04-09

Employer Salt Employee Benefits
Salary 0
Category It Computer
Location Gauteng  /  Johannesburg

Job Summary

The incumbent the ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise. The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports. Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutions. The ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedily, Perform quality assurance based on the specialized requirements of the role. Should be able to ensure strong stake holder management into Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously.

Areas of Responsibilities

Timeous Reponses to Queries:

  • Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all parties.
  • Accurate query response within the stipulated timelines.
  • Have good problem solving capabilities.

Record Keeping/Filing:

  • Record/track complaints and determinations received from the PFA, FSCA and other sources.
  • Have a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant Authorities.

Reporting:

  • Controlling the outcome of PFA determinations issued and ensuring adherence.
  • Provide a weekly report/update of all complaints to Management.
  • Provide monthly reports for the relevant stakeholders.
  • Be able to deal with Board of Trustees and other stakeholder enquiries.

Time and Quality Management

  • Meet production standards in terms of quality and quantity.
  • Ensure written and verbal communication (internally and externally) is dealt with professionally and within the agreed service level agreements.

KPI :

Investigation of Pension Funds Adjudicator (PFA) complaints

  • Respond to PFA/FSCA complaints in respect of the different Funds Administered by SALT EB within the prescribed timeframes.
  • Draft eight responses per day, forty per week and one hundred and sixty per month.
  • Timeous implementation of OPFA determinations.
  • Ensure that responses to PFA and other stakeholders are of high-quality standard, furthermore, to ensure that supporting documents relate the drafted response.
  • Attend to PFA queries relating to responses/Attorney and member queries.

Record keeping:

  • Recording of new complaints and determinations for reporting purposes to EXCO and relevant stakeholders.

Required Knowledge:

  • Engage in a professional manner whether it be verbal or face to face.
  • Have the ability to communicate via different communication channels.
  • Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions.
  • Quality of work should be thorough.
  • Ability to work through Funds Adjudicator (PFA) and FSCA complaints and queries against the Funds administered by SALT Employee Benefits and responding to them timeously and accurately.
  • Must have a clear understanding of the legislation governing the Retirement Fund Industry.
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Qualifications:

  • Relevant LLB, BCom, or Bachelors Degree
  • 3 to 5 years experience in a similar position
  • EB experience
  • Pension Law experience

Administrator : Complaints Resolution position available in Gauteng, Johannesburg. This job position was posted by Salt Employee Benefits. The job has been posted as a premium ad on 2025-04-09 at 13:33:36 in the It Computer category

Click Go Apply to apply online!


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Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

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Accounting Administrator (Jb5043)

Bellville: Receptionist & Administrator – Urgently Needed posted by Dimension Tool Manufacturers & Services

Administration:*Debtors & Creditors function*Sage Accounting background *Maintaining employee leave records *Opening & maintaining job cards for Tool-room*Sourcing and ordering all material required for *Toolroom jobs & all general supplies for factory and


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Receptionist & Administrator – Urgently Needed

Cape Town: Bookkeeper And Office Administrator posted by AC Gear

DUTIES & RESPONSIBILITIES:Bookkeeping Role: Responsible for processing financial transactions including but not limited to all customer invoices, delivery notes, purchase orders, cash receipts, cash payments, and supplier invoices. Other duties will includ


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Bookkeeper And Office Administrator

Atlantic Seaboard: Creditors Administrator posted by Digit Five Import & Export CC

Ensure accurate information is maintained in the accounting system (e.g., Pastel).Process supplier invoices for payment in a timely manner.Manage and report on creditor age analysis.Perform monthly and weekly creditor reconciliations.Resolve supplier queri


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Creditors Administrator

Johannesburg: Medical Billings Administrator posted by Sheli Placements

A Medical Billings Company is looking for a Junior Billings specialist to do daily billings, admin, data capturing relating to medical claims and billings.Must have a knowledge of ICD 10 codes and proceduresMust have good communication skills. Medical Bil


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Medical Billings Administrator

Port Elizabeth: Administrator – Urgently Needed posted by CIVA

Security Company in Port Elizabeth is looking for an ADMINISTRATOR. 2 years experience in administrative tasks. Grade 12. Own transport. Preferably NON Smoker. Bilingual (Afrikaans and English speaking). Requirements: Willing to put in extra efforts. To m

View Job  Johannesburg: Group Financial Accountant – Bedfordview

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Administrator – Urgently Needed

Mpumalanga: Debtors & Creditors Administrator posted by TRW trading

Key Competencies:Ability to work under pressureStrong communication skillsProficiency working on Sage / PastelAbility to prioritize with a mature attitude towards work Duties will include: DebtorsCreditorsLogging of relevant information onto systemReconsBo


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Debtors & Creditors Administrator

Pretoria West: Cashier Administrator posted by Weexert

Looking for Cashier Administrator to work for an internet cafe in Pretoria West. Minimum requirement is requirement is a matric and computer skills . send CV to Weexert Cashier Administrator position available in Gauteng, Pretoria West. This job position


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Cashier Administrator

Gauteng: Administrator / Junior Bookkeeper posted by E-Multi Construction and Electricity cc

We are seeking an efficient and hardworking Operations Administrator/Junior Bookkeeper to control all administrative and accounting duties with regards to the operational activities on a daily basis.Roles & ResponsibilitiesGenerating accurate Quotations an


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Administrator / Junior Bookkeeper

Ballito: Financial Administrator – Urgently Needed posted by ORAM

We are a well-established company seeking to employ an experienced administrator to complement our finance department.Requirements:- Proficient in Microsoft Excel- 3-5 Years experience in an administrative/accounts position- Great work ethic- Strong attent


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Financial Administrator – Urgently Needed

Ballito: Payroll Administrator – Urgently Needed posted by ORAM

We are a well-established company seeking to employ an experienced payroll administrator to complement our finance department.Requirements:- Proficient in Microsoft Excel- 3-5 Years experience in a payroll position- Great work ethic- Strong attention to de


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Payroll Administrator – Urgently Needed

Sandton: Creditors Administrator – Tourplan A Must posted by Natebo Consulting

Detailed Responsibilities(4 months maternity contract)Invoice processing: Receive, review, and process invoices from creditors.Account reconciliation: Reconcile creditor statements with internal financial records.Payment processing: Ensure timely payment o


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Creditors Administrator – Tourplan A Must

Midrand: Senior Internal Sales Administrator (Jb5086) posted by Kontak Recruitment

"Senior Internal Sales Administrator (JB5086) Midrand, GautengR14 000 - R18 000 CTC per monthPermanentWe are looking for a detail-oriented and tech-savvy Internal Sales Administrator to support our sales team with order processing, customer account managem


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Senior Internal Sales Administrator (Jb5086)

Pretoria: Hvac Office Administrator – Air-Conditioning posted by All Out Group PTY LTD

AIR-CONDITIONING ADMINISTRATOR REQUIRED:All Out Group is looking for a dynamic and energetic Admin person whom is currently in the HVAC / Air-conditioning industry with at least 5 Year experience in office.Should be able to speak the correct Air-conditioni


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Hvac Office Administrator – Air-Conditioning

Pretoria East: Administrator posted by Infinity Consulting

We are seeking a highly organised and detail-oriented General Administrator to support our office operations. The ideal candidate will be responsible for a variety of administrative tasks, ensuring smooth day-to-day activities.Key Responsibilities:Perform


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Administrator

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