Administrator Complaints Resolution
Posted on 2025-04-09
Employer | Salt Employee Benefits |
---|---|
Salary | 0 |
Category | Administration Pa Secretary |
Location | Gauteng / Johannesburg |
Job Summary
PURPOSE OF ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.
The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.
Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutions
The ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedily
Perform quality assurance based on the specialized requirements of the role.
Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously
Engage in a professional manner whether it be verbal or face to face
Have the ability to communicate via different communication channels
Ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)
Be a strong team player
Have both both industry knowledge and experience
Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions.
Ensure that judgement and attention to detail is applied to the role
Ensure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.
Strong interpersonal skills as cross team collaboration is required.
Have the ability to innovate in the role
Quality of work should be thorough
Conscious of the abuse of company resources
Ability to work through Funds Adjudicator (PFA) and FSCA complaints and queries against the Funds administered by SALT Employee Benefits and responding to them timeously and accurately.
Must have a clear understanding of the legislation governing the Retirement Fund Industry.
RESPONSIBILITIES
Areas of Responsibilities
Timeous Reponses to Queries
- Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all parties
- Accurate query response within the stipulated timelines
- Have good problem solving capabilities
Record Keeping/Filing
- Record/track complaints and determinations received from the PFA, FSCA and other sources
- Have a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant Authorities
Reporting
- Controlling the outcome of PFA determinations issued and ensuring adherence
- Provide a weekly report/update of all complaints to Management
- Provide monthly reports for the relevant stakeholders
- Be able to deal with Board of Trustees and other stakeholder enquiries
Time and Quality Management
- Meet production standards in terms of quality and quantity
- Ensure written and verbal communication (internally and externally) is dealt with professionally and within the agreed service level agreements
KPI
- Investigation of Pension Funds Adjudicator (PFA) complaints
- Respond to PFA/FSCA complaints in respect of the different Funds Administered by SALT EB within the prescribed timeframes.
- Draft eight responses per day, forty per week and one hundred and sixty per month
- Timeous implementation of OPFA determinations.
- Ensure that responses to PFA and other stakeholders are of high-quality standard, furthermore, to ensure that supporting documents relate the drafted response
- Attend to PFA queries relating to responses/Attorney and member queries
- Ensure that all the matters are attended to timeously and deliver high quality work
RECORD KEEPING
Recording of new complaints and determinations for reporting purposes to EXCO and relevant stakeholders.
COMPETENCIES REQUIRED
- Matric
- Excel
- Communication (Written and Verbal)
- English (Business writing and email etiquette)
- Stakeholder management (CRM)
- Industry knowledge and experience
- Accuracy and attention to detail
- Judgement and Decision Making
- Working under pressure And Deadline driven
- Organizational skills / Planning and prioritizing
- Interpersonal skills
- Settings goals
- Cross team collaboration
- Innovation
- Management of time
- Analysis of data
- Judgement/Decision making
- Innovation
- Negotiation and Conflict Management
- Networking
- Persuasion
- Prospecting
- Public Speaking
- Research
- Computer literacy.
- Pensions Law knowledge, particularly the Pension Funds Act 24 of 1956
- Knowledge of other SA Laws relevant to the Retirement Fund Industry
- 3 to 5 years experience in PFA case management or complaints resolution
- 3 to 5 years experience in the Retirement Fund Industry/Employee Benefits
QUALIFICATIONS
- Relevant LLB, BCom, or Bachelors Degree,
- 3 to 5 years experience in a similar position
- EB experience
- Pension Law experience
Administrator Complaints Resolution position available in Gauteng, Johannesburg. This job position was posted by Salt Employee Benefits. The job has been posted as a char8000 ad on 2025-04-09 at 13:37:47 in the Administration Pa Secretary category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Johannesburg: Shared Services Administrator (Jb5019) posted by Kontak Recruitment
"Shared Services Administrator (JB5019) Modderfontein, Gauteng R22 000 to R24 000 a month CTCPermanent.A vibrant and fast-paced organization in the travel retail industry is seeking a Shared Services Administrator to join their team. This role offers an ex
View Job
Shared Services Administrator (Jb5019)
Sandton: Intermediate Rates Administrator – Tourplan A Must posted by Natebo Consulting
The Rates and Reservations Administration team is currently looking for an experienced Tourplan Senior Rates Administrator to join their team. This individual will be responsible for maintaining the Tourplan system, ensuring accurate loading of rates, serv
View Job
Intermediate Rates Administrator – Tourplan A Must
Pretoria: Legal/Ip Administrator posted by Bredenkamp Attorneys Inc
We are a dynamic and innovative organization specializing in Intellectual Property. We require the services of a litigation/IP secretary. Experience in IP/litigation will be beneficial. Legal/Ip Administrator position available in Gauteng, Pretoria. This
View Job
Legal/Ip Administrator
Umhlanga: Estates Administrator – Immediate posted by ConveySearch
Well established law firm based in Umhlanga is looking for an Estates Administrator with experience minimum 2/3 years with winding up of Estates and Banking Institution of Trust Companies accounts. Income based on Experience. Start immediate Estates Admi
View Job
Estates Administrator – Immediate
Olifantsfontein: Administrator posted by Highveld One Stop
Fuel garage on R21 Olifantsfontein is looking for an administrator who is fluent in English and Afrikaans.Generally, but not exclusively, the standards of service and job description are as follows: Cash ups Assist clients with enquiries and reprint of sl
View Job
Administrator
Midrand: Internal Sales Administrator posted by Colourjet
Internal Sales Administrator required for a company in MIDRAND. Great communication skills, sales past expierience required . Working hours Monday - Friday 8.00 am til 5 pm. Internal Sales Administrator position available in Gauteng, Midrand. This job po
View Job
Internal Sales Administrator
Sandton: Workshop Administrator – Parts Buyer For Truck And Bakkie Parts posted by staffing101
Job Overview:We are looking for an experienced and detail-oriented Workshop Administrator to join our team. The successful candidate will have experience as a parts buyer for truck and bakkie parts, and will be responsible for various administrative functi
View Job
Workshop Administrator – Parts Buyer For Truck And Bakkie Parts
White River: Financial Administrator – Urgently Needed posted by NEW NATION CONSTRUCTION PTY LTD
Qualifications Grade 12 certificate with Mathematics and Accounting as Grade 12 subjectsMinimum of a Diploma in Finance or equivalent.5 years work experience as debtors/creditors clerkProficient in MS Office and PastelJob Description:Thorough understanding
View Job
Financial Administrator – Urgently Needed
Benoni: Sales Administrator posted by Phoenix Personnel
Sales Administrator / Secretary to assist Sales Managers with all admin tasks. Previous sales experience a must, good communication skills, own transport, able start as soon as possible for handover. Kindly submit CV to Phoenix Personnel Sales Administrat
View Job
Sales Administrator
Cape Town: Trust Compliance Administrator (Jb5041) posted by Kontak Recruitment
"Trust Compliance Administrator (JB5041) Newlands, Cape Town (Office Based)R45 000 - R55 000 CTC per monthProvident Fund, Group RiskPermanentSeeking a detail-oriented Trust Compliance Administrator to manage and oversee compliance for new and existing Trus
View Job
Trust Compliance Administrator (Jb5041)
Cape Town: Accounting Administrator (Jb5043) posted by Kontak Recruitment
"Accounting Administrator (JB5043) Newlands, Cape Town (Office Based)R15 000 - R18 000 CTC per month Provident Fund, Group RiskPermanentAn established Accounting Department is looking to hire an Accounting Administrator to provide top-notch administrative
View Job
Accounting Administrator (Jb5043)
Bellville: Receptionist & Administrator – Urgently Needed posted by Dimension Tool Manufacturers & Services
Administration:*Debtors & Creditors function*Sage Accounting background *Maintaining employee leave records *Opening & maintaining job cards for Tool-room*Sourcing and ordering all material required for *Toolroom jobs & all general supplies for factory and
View Job
Receptionist & Administrator – Urgently Needed
Cape Town: Bookkeeper And Office Administrator posted by AC Gear
DUTIES & RESPONSIBILITIES:Bookkeeping Role: Responsible for processing financial transactions including but not limited to all customer invoices, delivery notes, purchase orders, cash receipts, cash payments, and supplier invoices. Other duties will includ
View Job
Bookkeeper And Office Administrator
Atlantic Seaboard: Creditors Administrator posted by Digit Five Import & Export CC
Ensure accurate information is maintained in the accounting system (e.g., Pastel).Process supplier invoices for payment in a timely manner.Manage and report on creditor age analysis.Perform monthly and weekly creditor reconciliations.Resolve supplier queri
View Job
Creditors Administrator
Johannesburg: Medical Billings Administrator posted by Sheli Placements
A Medical Billings Company is looking for a Junior Billings specialist to do daily billings, admin, data capturing relating to medical claims and billings.Must have a knowledge of ICD 10 codes and proceduresMust have good communication skills. Medical Bil
View Job
Medical Billings Administrator
Port Elizabeth: Administrator – Urgently Needed posted by CIVA
Security Company in Port Elizabeth is looking for an ADMINISTRATOR. 2 years experience in administrative tasks. Grade 12. Own transport. Preferably NON Smoker. Bilingual (Afrikaans and English speaking). Requirements: Willing to put in extra efforts. To m
View Job
Administrator – Urgently Needed
Mpumalanga: Debtors & Creditors Administrator posted by TRW trading
Key Competencies:Ability to work under pressureStrong communication skillsProficiency working on Sage / PastelAbility to prioritize with a mature attitude towards work Duties will include: DebtorsCreditorsLogging of relevant information onto systemReconsBo
View Job
Debtors & Creditors Administrator
Pretoria West: Cashier Administrator posted by Weexert
Looking for Cashier Administrator to work for an internet cafe in Pretoria West. Minimum requirement is requirement is a matric and computer skills . send CV to Weexert Cashier Administrator position available in Gauteng, Pretoria West. This job position
View Job
Cashier Administrator
Gauteng: Administrator / Junior Bookkeeper posted by E-Multi Construction and Electricity cc
We are seeking an efficient and hardworking Operations Administrator/Junior Bookkeeper to control all administrative and accounting duties with regards to the operational activities on a daily basis.Roles & ResponsibilitiesGenerating accurate Quotations an
View Job
Administrator / Junior Bookkeeper
Ballito: Financial Administrator – Urgently Needed posted by ORAM
We are a well-established company seeking to employ an experienced administrator to complement our finance department.Requirements:- Proficient in Microsoft Excel- 3-5 Years experience in an administrative/accounts position- Great work ethic- Strong attent
View Job
Financial Administrator – Urgently Needed
Ballito: Payroll Administrator – Urgently Needed posted by ORAM
We are a well-established company seeking to employ an experienced payroll administrator to complement our finance department.Requirements:- Proficient in Microsoft Excel- 3-5 Years experience in a payroll position- Great work ethic- Strong attention to de
View Job
Payroll Administrator – Urgently Needed
Sandton: Creditors Administrator – Tourplan A Must posted by Natebo Consulting
Detailed Responsibilities(4 months maternity contract)Invoice processing: Receive, review, and process invoices from creditors.Account reconciliation: Reconcile creditor statements with internal financial records.Payment processing: Ensure timely payment o
View Job
Creditors Administrator – Tourplan A Must
Midrand: Senior Internal Sales Administrator (Jb5086) posted by Kontak Recruitment
"Senior Internal Sales Administrator (JB5086) Midrand, GautengR14 000 - R18 000 CTC per monthPermanentWe are looking for a detail-oriented and tech-savvy Internal Sales Administrator to support our sales team with order processing, customer account managem
View Job
Senior Internal Sales Administrator (Jb5086)
Pretoria: Hvac Office Administrator – Air-Conditioning posted by All Out Group PTY LTD
AIR-CONDITIONING ADMINISTRATOR REQUIRED:All Out Group is looking for a dynamic and energetic Admin person whom is currently in the HVAC / Air-conditioning industry with at least 5 Year experience in office.Should be able to speak the correct Air-conditioni
View Job
Hvac Office Administrator – Air-Conditioning
Pretoria East: Administrator posted by Infinity Consulting
We are seeking a highly organised and detail-oriented General Administrator to support our office operations. The ideal candidate will be responsible for a variety of administrative tasks, ensuring smooth day-to-day activities.Key Responsibilities:Perform
View Job
Administrator
Johannesburg: Administrator : Complaints Resolution posted by Salt Employee Benefits
Administrator : Complaints Resolution
Posted on 2025-04-09
Employer | Salt Employee Benefits |
---|---|
Salary | 0 |
Category | Finance Accounting |
Location | Gauteng / Johannesburg |
Job Summary
The incumbent will be responsible for investigating members, Office of the Pension Funds Adjudicator (PFA) and FSCA complaints and queries against the Funds administered by SALT Employee Benefits and responding to them timeously and accurately. Furthermore, Perform quality assurance of Responses prior to issuance , Issue responses that adequately deal with the complaint, Upload all the supporting documents pertaining to the complaint/ queries onto Salts electronic member file system and update the status of the case in Salts case management system.
Areas of Responsibilities
Timeous Reponses to Queries:
- Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all parties
- Accurate query response within the stipulated timelines
Record Keeping/Filing:
- Record/track complaints and determinations received from the PFA, FSCA and other sources
Reporting:
- Provide status update to Management as and when required
- Provide monthly reports for the relevant stakeholders
Time and Quality Management:
- Meet production standards in terms of quality and quantity
- Ensure written and verbal communication (internally and externally) is dealt with professionally and within the agreed service level agreements
Administrator : Complaints Resolution position available in Gauteng, Johannesburg. This job position was posted by Salt Employee Benefits. The job has been posted as a premium ad on 2025-04-09 at 13:33:42 in the Finance Accounting category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Johannesburg: Shared Services Administrator (Jb5019) posted by Kontak Recruitment
"Shared Services Administrator (JB5019) Modderfontein, Gauteng R22 000 to R24 000 a month CTCPermanent.A vibrant and fast-paced organization in the travel retail industry is seeking a Shared Services Administrator to join their team. This role offers an ex
View Job
Shared Services Administrator (Jb5019)
Sandton: Intermediate Rates Administrator – Tourplan A Must posted by Natebo Consulting
The Rates and Reservations Administration team is currently looking for an experienced Tourplan Senior Rates Administrator to join their team. This individual will be responsible for maintaining the Tourplan system, ensuring accurate loading of rates, serv
View Job
Intermediate Rates Administrator – Tourplan A Must
Pretoria: Legal/Ip Administrator posted by Bredenkamp Attorneys Inc
We are a dynamic and innovative organization specializing in Intellectual Property. We require the services of a litigation/IP secretary. Experience in IP/litigation will be beneficial. Legal/Ip Administrator position available in Gauteng, Pretoria. This
View Job
Legal/Ip Administrator
Umhlanga: Estates Administrator – Immediate posted by ConveySearch
Well established law firm based in Umhlanga is looking for an Estates Administrator with experience minimum 2/3 years with winding up of Estates and Banking Institution of Trust Companies accounts. Income based on Experience. Start immediate Estates Admi
View Job
Estates Administrator – Immediate
Olifantsfontein: Administrator posted by Highveld One Stop
Fuel garage on R21 Olifantsfontein is looking for an administrator who is fluent in English and Afrikaans.Generally, but not exclusively, the standards of service and job description are as follows: Cash ups Assist clients with enquiries and reprint of sl
View Job
Administrator
Midrand: Internal Sales Administrator posted by Colourjet
Internal Sales Administrator required for a company in MIDRAND. Great communication skills, sales past expierience required . Working hours Monday - Friday 8.00 am til 5 pm. Internal Sales Administrator position available in Gauteng, Midrand. This job po
View Job
Internal Sales Administrator
Sandton: Workshop Administrator – Parts Buyer For Truck And Bakkie Parts posted by staffing101
Job Overview:We are looking for an experienced and detail-oriented Workshop Administrator to join our team. The successful candidate will have experience as a parts buyer for truck and bakkie parts, and will be responsible for various administrative functi
View Job
Workshop Administrator – Parts Buyer For Truck And Bakkie Parts
White River: Financial Administrator – Urgently Needed posted by NEW NATION CONSTRUCTION PTY LTD
Qualifications Grade 12 certificate with Mathematics and Accounting as Grade 12 subjectsMinimum of a Diploma in Finance or equivalent.5 years work experience as debtors/creditors clerkProficient in MS Office and PastelJob Description:Thorough understanding
View Job
Financial Administrator – Urgently Needed
Benoni: Sales Administrator posted by Phoenix Personnel
Sales Administrator / Secretary to assist Sales Managers with all admin tasks. Previous sales experience a must, good communication skills, own transport, able start as soon as possible for handover. Kindly submit CV to Phoenix Personnel Sales Administrat
View Job
Sales Administrator
Cape Town: Trust Compliance Administrator (Jb5041) posted by Kontak Recruitment
"Trust Compliance Administrator (JB5041) Newlands, Cape Town (Office Based)R45 000 - R55 000 CTC per monthProvident Fund, Group RiskPermanentSeeking a detail-oriented Trust Compliance Administrator to manage and oversee compliance for new and existing Trus
View Job
Trust Compliance Administrator (Jb5041)
Cape Town: Accounting Administrator (Jb5043) posted by Kontak Recruitment
"Accounting Administrator (JB5043) Newlands, Cape Town (Office Based)R15 000 - R18 000 CTC per month Provident Fund, Group RiskPermanentAn established Accounting Department is looking to hire an Accounting Administrator to provide top-notch administrative
View Job
Accounting Administrator (Jb5043)
Bellville: Receptionist & Administrator – Urgently Needed posted by Dimension Tool Manufacturers & Services
Administration:*Debtors & Creditors function*Sage Accounting background *Maintaining employee leave records *Opening & maintaining job cards for Tool-room*Sourcing and ordering all material required for *Toolroom jobs & all general supplies for factory and
View Job
Receptionist & Administrator – Urgently Needed
Cape Town: Bookkeeper And Office Administrator posted by AC Gear
DUTIES & RESPONSIBILITIES:Bookkeeping Role: Responsible for processing financial transactions including but not limited to all customer invoices, delivery notes, purchase orders, cash receipts, cash payments, and supplier invoices. Other duties will includ
View Job
Bookkeeper And Office Administrator
Atlantic Seaboard: Creditors Administrator posted by Digit Five Import & Export CC
Ensure accurate information is maintained in the accounting system (e.g., Pastel).Process supplier invoices for payment in a timely manner.Manage and report on creditor age analysis.Perform monthly and weekly creditor reconciliations.Resolve supplier queri
View Job
Creditors Administrator
Johannesburg: Medical Billings Administrator posted by Sheli Placements
A Medical Billings Company is looking for a Junior Billings specialist to do daily billings, admin, data capturing relating to medical claims and billings.Must have a knowledge of ICD 10 codes and proceduresMust have good communication skills. Medical Bil
View Job
Medical Billings Administrator
Port Elizabeth: Administrator – Urgently Needed posted by CIVA
Security Company in Port Elizabeth is looking for an ADMINISTRATOR. 2 years experience in administrative tasks. Grade 12. Own transport. Preferably NON Smoker. Bilingual (Afrikaans and English speaking). Requirements: Willing to put in extra efforts. To m
View Job
Administrator – Urgently Needed
Mpumalanga: Debtors & Creditors Administrator posted by TRW trading
Key Competencies:Ability to work under pressureStrong communication skillsProficiency working on Sage / PastelAbility to prioritize with a mature attitude towards work Duties will include: DebtorsCreditorsLogging of relevant information onto systemReconsBo
View Job
Debtors & Creditors Administrator
Pretoria West: Cashier Administrator posted by Weexert
Looking for Cashier Administrator to work for an internet cafe in Pretoria West. Minimum requirement is requirement is a matric and computer skills . send CV to Weexert Cashier Administrator position available in Gauteng, Pretoria West. This job position
View Job
Cashier Administrator
Gauteng: Administrator / Junior Bookkeeper posted by E-Multi Construction and Electricity cc
We are seeking an efficient and hardworking Operations Administrator/Junior Bookkeeper to control all administrative and accounting duties with regards to the operational activities on a daily basis.Roles & ResponsibilitiesGenerating accurate Quotations an
View Job
Administrator / Junior Bookkeeper
Ballito: Financial Administrator – Urgently Needed posted by ORAM
We are a well-established company seeking to employ an experienced administrator to complement our finance department.Requirements:- Proficient in Microsoft Excel- 3-5 Years experience in an administrative/accounts position- Great work ethic- Strong attent
View Job
Financial Administrator – Urgently Needed
Ballito: Payroll Administrator – Urgently Needed posted by ORAM
We are a well-established company seeking to employ an experienced payroll administrator to complement our finance department.Requirements:- Proficient in Microsoft Excel- 3-5 Years experience in a payroll position- Great work ethic- Strong attention to de
View Job
Payroll Administrator – Urgently Needed
Sandton: Creditors Administrator – Tourplan A Must posted by Natebo Consulting
Detailed Responsibilities(4 months maternity contract)Invoice processing: Receive, review, and process invoices from creditors.Account reconciliation: Reconcile creditor statements with internal financial records.Payment processing: Ensure timely payment o
View Job
Creditors Administrator – Tourplan A Must
Midrand: Senior Internal Sales Administrator (Jb5086) posted by Kontak Recruitment
"Senior Internal Sales Administrator (JB5086) Midrand, GautengR14 000 - R18 000 CTC per monthPermanentWe are looking for a detail-oriented and tech-savvy Internal Sales Administrator to support our sales team with order processing, customer account managem
View Job
Senior Internal Sales Administrator (Jb5086)
Pretoria: Hvac Office Administrator – Air-Conditioning posted by All Out Group PTY LTD
AIR-CONDITIONING ADMINISTRATOR REQUIRED:All Out Group is looking for a dynamic and energetic Admin person whom is currently in the HVAC / Air-conditioning industry with at least 5 Year experience in office.Should be able to speak the correct Air-conditioni
View Job
Hvac Office Administrator – Air-Conditioning
Pretoria East: Administrator posted by Infinity Consulting
We are seeking a highly organised and detail-oriented General Administrator to support our office operations. The ideal candidate will be responsible for a variety of administrative tasks, ensuring smooth day-to-day activities.Key Responsibilities:Perform
View Job
Administrator
Johannesburg: Administrator : Complaints Resolution posted by Salt Employee Benefits
Administrator : Complaints Resolution
Posted on 2025-04-09
Employer | Salt Employee Benefits |
---|---|
Salary | 0 |
Category | It Computer |
Location | Gauteng / Johannesburg |
Job Summary
The incumbent the ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise. The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports. Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutions. The ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedily, Perform quality assurance based on the specialized requirements of the role. Should be able to ensure strong stake holder management into Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously.
Areas of Responsibilities
Timeous Reponses to Queries:
- Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all parties.
- Accurate query response within the stipulated timelines.
- Have good problem solving capabilities.
Record Keeping/Filing:
- Record/track complaints and determinations received from the PFA, FSCA and other sources.
- Have a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant Authorities.
Reporting:
- Controlling the outcome of PFA determinations issued and ensuring adherence.
- Provide a weekly report/update of all complaints to Management.
- Provide monthly reports for the relevant stakeholders.
- Be able to deal with Board of Trustees and other stakeholder enquiries.
Time and Quality Management
- Meet production standards in terms of quality and quantity.
- Ensure written and verbal communication (internally and externally) is dealt with professionally and within the agreed service level agreements.
KPI :
Investigation of Pension Funds Adjudicator (PFA) complaints
- Respond to PFA/FSCA complaints in respect of the different Funds Administered by SALT EB within the prescribed timeframes.
- Draft eight responses per day, forty per week and one hundred and sixty per month.
- Timeous implementation of OPFA determinations.
- Ensure that responses to PFA and other stakeholders are of high-quality standard, furthermore, to ensure that supporting documents relate the drafted response.
- Attend to PFA queries relating to responses/Attorney and member queries.
Record keeping:
- Recording of new complaints and determinations for reporting purposes to EXCO and relevant stakeholders.
Required Knowledge:
- Engage in a professional manner whether it be verbal or face to face.
- Have the ability to communicate via different communication channels.
- Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions.
- Quality of work should be thorough.
- Ability to work through Funds Adjudicator (PFA) and FSCA complaints and queries against the Funds administered by SALT Employee Benefits and responding to them timeously and accurately.
- Must have a clear understanding of the legislation governing the Retirement Fund Industry.
Qualifications:
- Relevant LLB, BCom, or Bachelors Degree
- 3 to 5 years experience in a similar position
- EB experience
- Pension Law experience
Administrator : Complaints Resolution position available in Gauteng, Johannesburg. This job position was posted by Salt Employee Benefits. The job has been posted as a premium ad on 2025-04-09 at 13:33:36 in the It Computer category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Johannesburg: Shared Services Administrator (Jb5019) posted by Kontak Recruitment
"Shared Services Administrator (JB5019) Modderfontein, Gauteng R22 000 to R24 000 a month CTCPermanent.A vibrant and fast-paced organization in the travel retail industry is seeking a Shared Services Administrator to join their team. This role offers an ex
View Job
Shared Services Administrator (Jb5019)
Sandton: Intermediate Rates Administrator – Tourplan A Must posted by Natebo Consulting
The Rates and Reservations Administration team is currently looking for an experienced Tourplan Senior Rates Administrator to join their team. This individual will be responsible for maintaining the Tourplan system, ensuring accurate loading of rates, serv
View Job
Intermediate Rates Administrator – Tourplan A Must
Pretoria: Legal/Ip Administrator posted by Bredenkamp Attorneys Inc
We are a dynamic and innovative organization specializing in Intellectual Property. We require the services of a litigation/IP secretary. Experience in IP/litigation will be beneficial. Legal/Ip Administrator position available in Gauteng, Pretoria. This
View Job
Legal/Ip Administrator
Umhlanga: Estates Administrator – Immediate posted by ConveySearch
Well established law firm based in Umhlanga is looking for an Estates Administrator with experience minimum 2/3 years with winding up of Estates and Banking Institution of Trust Companies accounts. Income based on Experience. Start immediate Estates Admi
View Job
Estates Administrator – Immediate
Olifantsfontein: Administrator posted by Highveld One Stop
Fuel garage on R21 Olifantsfontein is looking for an administrator who is fluent in English and Afrikaans.Generally, but not exclusively, the standards of service and job description are as follows: Cash ups Assist clients with enquiries and reprint of sl
View Job
Administrator
Midrand: Internal Sales Administrator posted by Colourjet
Internal Sales Administrator required for a company in MIDRAND. Great communication skills, sales past expierience required . Working hours Monday - Friday 8.00 am til 5 pm. Internal Sales Administrator position available in Gauteng, Midrand. This job po
View Job
Internal Sales Administrator
Sandton: Workshop Administrator – Parts Buyer For Truck And Bakkie Parts posted by staffing101
Job Overview:We are looking for an experienced and detail-oriented Workshop Administrator to join our team. The successful candidate will have experience as a parts buyer for truck and bakkie parts, and will be responsible for various administrative functi
View Job
Workshop Administrator – Parts Buyer For Truck And Bakkie Parts
White River: Financial Administrator – Urgently Needed posted by NEW NATION CONSTRUCTION PTY LTD
Qualifications Grade 12 certificate with Mathematics and Accounting as Grade 12 subjectsMinimum of a Diploma in Finance or equivalent.5 years work experience as debtors/creditors clerkProficient in MS Office and PastelJob Description:Thorough understanding
View Job
Financial Administrator – Urgently Needed
Benoni: Sales Administrator posted by Phoenix Personnel
Sales Administrator / Secretary to assist Sales Managers with all admin tasks. Previous sales experience a must, good communication skills, own transport, able start as soon as possible for handover. Kindly submit CV to Phoenix Personnel Sales Administrat
View Job
Sales Administrator
Cape Town: Trust Compliance Administrator (Jb5041) posted by Kontak Recruitment
"Trust Compliance Administrator (JB5041) Newlands, Cape Town (Office Based)R45 000 - R55 000 CTC per monthProvident Fund, Group RiskPermanentSeeking a detail-oriented Trust Compliance Administrator to manage and oversee compliance for new and existing Trus
View Job
Trust Compliance Administrator (Jb5041)
Cape Town: Accounting Administrator (Jb5043) posted by Kontak Recruitment
"Accounting Administrator (JB5043) Newlands, Cape Town (Office Based)R15 000 - R18 000 CTC per month Provident Fund, Group RiskPermanentAn established Accounting Department is looking to hire an Accounting Administrator to provide top-notch administrative
View Job
Accounting Administrator (Jb5043)
Bellville: Receptionist & Administrator – Urgently Needed posted by Dimension Tool Manufacturers & Services
Administration:*Debtors & Creditors function*Sage Accounting background *Maintaining employee leave records *Opening & maintaining job cards for Tool-room*Sourcing and ordering all material required for *Toolroom jobs & all general supplies for factory and
View Job
Receptionist & Administrator – Urgently Needed
Cape Town: Bookkeeper And Office Administrator posted by AC Gear
DUTIES & RESPONSIBILITIES:Bookkeeping Role: Responsible for processing financial transactions including but not limited to all customer invoices, delivery notes, purchase orders, cash receipts, cash payments, and supplier invoices. Other duties will includ
View Job
Bookkeeper And Office Administrator
Atlantic Seaboard: Creditors Administrator posted by Digit Five Import & Export CC
Ensure accurate information is maintained in the accounting system (e.g., Pastel).Process supplier invoices for payment in a timely manner.Manage and report on creditor age analysis.Perform monthly and weekly creditor reconciliations.Resolve supplier queri
View Job
Creditors Administrator
Johannesburg: Medical Billings Administrator posted by Sheli Placements
A Medical Billings Company is looking for a Junior Billings specialist to do daily billings, admin, data capturing relating to medical claims and billings.Must have a knowledge of ICD 10 codes and proceduresMust have good communication skills. Medical Bil
View Job
Medical Billings Administrator
Port Elizabeth: Administrator – Urgently Needed posted by CIVA
Security Company in Port Elizabeth is looking for an ADMINISTRATOR. 2 years experience in administrative tasks. Grade 12. Own transport. Preferably NON Smoker. Bilingual (Afrikaans and English speaking). Requirements: Willing to put in extra efforts. To m
View Job
Administrator – Urgently Needed
Mpumalanga: Debtors & Creditors Administrator posted by TRW trading
Key Competencies:Ability to work under pressureStrong communication skillsProficiency working on Sage / PastelAbility to prioritize with a mature attitude towards work Duties will include: DebtorsCreditorsLogging of relevant information onto systemReconsBo
View Job
Debtors & Creditors Administrator
Pretoria West: Cashier Administrator posted by Weexert
Looking for Cashier Administrator to work for an internet cafe in Pretoria West. Minimum requirement is requirement is a matric and computer skills . send CV to Weexert Cashier Administrator position available in Gauteng, Pretoria West. This job position
View Job
Cashier Administrator
Gauteng: Administrator / Junior Bookkeeper posted by E-Multi Construction and Electricity cc
We are seeking an efficient and hardworking Operations Administrator/Junior Bookkeeper to control all administrative and accounting duties with regards to the operational activities on a daily basis.Roles & ResponsibilitiesGenerating accurate Quotations an
View Job
Administrator / Junior Bookkeeper
Ballito: Financial Administrator – Urgently Needed posted by ORAM
We are a well-established company seeking to employ an experienced administrator to complement our finance department.Requirements:- Proficient in Microsoft Excel- 3-5 Years experience in an administrative/accounts position- Great work ethic- Strong attent
View Job
Financial Administrator – Urgently Needed
Ballito: Payroll Administrator – Urgently Needed posted by ORAM
We are a well-established company seeking to employ an experienced payroll administrator to complement our finance department.Requirements:- Proficient in Microsoft Excel- 3-5 Years experience in a payroll position- Great work ethic- Strong attention to de
View Job
Payroll Administrator – Urgently Needed
Sandton: Creditors Administrator – Tourplan A Must posted by Natebo Consulting
Detailed Responsibilities(4 months maternity contract)Invoice processing: Receive, review, and process invoices from creditors.Account reconciliation: Reconcile creditor statements with internal financial records.Payment processing: Ensure timely payment o
View Job
Creditors Administrator – Tourplan A Must
Midrand: Senior Internal Sales Administrator (Jb5086) posted by Kontak Recruitment
"Senior Internal Sales Administrator (JB5086) Midrand, GautengR14 000 - R18 000 CTC per monthPermanentWe are looking for a detail-oriented and tech-savvy Internal Sales Administrator to support our sales team with order processing, customer account managem
View Job
Senior Internal Sales Administrator (Jb5086)
Pretoria: Hvac Office Administrator – Air-Conditioning posted by All Out Group PTY LTD
AIR-CONDITIONING ADMINISTRATOR REQUIRED:All Out Group is looking for a dynamic and energetic Admin person whom is currently in the HVAC / Air-conditioning industry with at least 5 Year experience in office.Should be able to speak the correct Air-conditioni
View Job
Hvac Office Administrator – Air-Conditioning
Pretoria East: Administrator posted by Infinity Consulting
We are seeking a highly organised and detail-oriented General Administrator to support our office operations. The ideal candidate will be responsible for a variety of administrative tasks, ensuring smooth day-to-day activities.Key Responsibilities:Perform
View Job
Administrator