<p><strong><span style="color:rgb(0, 0, 0);">Africa Travel Specialist | Luxury Property Group | Johannesburg</span></strong></p><p style="text-align:start"><em><span style="color:rgb(0, 0, 0);">Kendrick Recruitment is seeking an experienced and driven </span><strong><span style="color:rgb(0, 0, 0);">Africa Travel Specialist</span></strong><span style="color:rgb(0, 0, 0);"> to join a prestigious luxury property group based in Johannesburg. This is an exceptional opportunity for a highly motivated professional with extensive experience in designing and selling bespoke itineraries across Southern and East Africa. The ideal candidate will combine strong sales ability with a passion for guest service and a deep understanding of the luxury travel market.</span></em></p><h3 style="text-align:start"><strong><span style="color:rgb(0, 0, 0);">Key Responsibilities</span></strong></h3><p style="text-align:start"><strong><span style="color:rgb(0, 0, 0);">Travel Coordination & Planning</span></strong></p><ul><li><p><span style="color:rgb(0, 0, 0);">Design and sell tailor-made itineraries, including flights, transfers, and accommodation within the groups properties and preferred partner lodges/hotels.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Engage with prospective guests to convert enquiries into confirmed bookings.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Maximise upselling and cross-selling opportunities across the property portfolio.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Maintain in-depth knowledge of all properties, including layouts, services, and guest offerings.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Keep up to date with preferred partners across Southern and East Africa.</span></p></li></ul><p style="text-align:start"><strong><span style="color:rgb(0, 0, 0);">Sales & Revenue Generation</span></strong></p><ul><li><p><span style="color:rgb(0, 0, 0);">Consistently achieve or exceed monthly and annual sales targets.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Monitor and report on sales performance, conversion rates, and revenue.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Identify new business opportunities and contribute to the development of sales strategies.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Build and nurture strong relationships with high-value clients.</span></p></li></ul><p style="text-align:start"><strong><span style="color:rgb(0, 0, 0);">Booking Management & Administration</span></strong></p><ul><li><p><span style="color:rgb(0, 0, 0);">Manage bookings accurately using systems such as Res Request, Tourplan, Safari Portal, and CRM platforms.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Confirm reservations promptly and maintain accurate records from initial enquiry to guest departure.</span></p></li></ul><p style="text-align:start"><strong><span style="color:rgb(0, 0, 0);">Financial Management</span></strong></p><ul><li><p><span style="color:rgb(0, 0, 0);">Ensure timely collection of payments.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Submit monthly reconciliations and financial reports.</span></p></li></ul><p style="text-align:start"><strong><span style="color:rgb(0, 0, 0);">Guest Services Excellence</span></strong></p><ul><li><p><span style="color:rgb(0, 0, 0);">Provide concierge-level service in proposals and responses.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Resolve guest complaints swiftly and professionally.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Follow up with guests post-travel to ensure satisfaction and loyalty.</span></p></li></ul><p style="text-align:start"><strong><span style="color:rgb(0, 0, 0);">Professional Development</span></strong></p><ul><li><p><span style="color:rgb(0, 0, 0);">Attend educational trips, trade shows, and industry events as required.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Contribute to overall departmental success through exceptional service and sales delivery.</span></p></li></ul><h3 style="text-align:start"><strong><span style="color:rgb(0, 0, 0);">Skills & Experience</span></strong></h3><p style="text-align:start"><strong><span style="color:rgb(0, 0, 0);">Education & Qualifications</span></strong></p><ul><li><p><span style="color:rgb(0, 0, 0);">Grade 12 certificate (essential).</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Degree or Diploma in Tourism or Hospitality (advantageous).</span></p></li></ul><p style="text-align:start"><strong><span style="color:rgb(0, 0, 0);">Experience</span></strong></p><ul><li><p><span style="color:rgb(0, 0, 0);">Minimum 8 years experience in a similar role with proven sales performance, ideally with a tour operator (essential).</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Background in hospitality or tourism (advantageous).</span></p></li></ul><p style="text-align:start"><strong><span style="color:rgb(0, 0, 0);">Technical Skills</span></strong></p><ul><li><p><span style="color:rgb(0, 0, 0);">Proficiency in MS Office, Tourplan, and Res Request (essential).</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Strong knowledge of Southern and East Africa travel destinations (essential).</span></p></li></ul><p style="text-align:start"><strong><span style="color:rgb(0, 0, 0);">Core Competencies</span></strong></p><ul><li><p><span style="color:rgb(0, 0, 0);">Excellent communication skills, fluent in English (written & verbal).</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Strong organisational, time management, and problem-solving abilities.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Demonstrated ability to work with sales targets, KPIs, and CRM systems.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Commercially minded with strong negotiation and closing skills.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Proactive, adaptable, and guest-focused with a creative approach to challenges.</span></p></li><li><p><span style="color:rgb(0, 0, 0);">Resilient team player with high emotional intelligence.</span></p></li></ul><h3 style="text-align:start"><strong><span style="color:rgb(0, 0, 0);">Package</span></strong></h3><ul><li><p><strong><span style="color:rgb(0, 0, 0);">Salary:</span></strong><span style="color:rgb(0, 0, 0);"> Negotiable depending on experience</span></p></li></ul>

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