| Date | 2024-06-18 |
|---|---|
| Job Title | After-Sales Technician |
| Employer | Jelocorp More Information |
| Salary | 30000 |
| Category | Professions |
| Location |
Gauteng / Johannesburg |
Job Summary
Job Objective:
Our Global client within the Smart Metering and Smart Grid technologies is seeking a After-Sales Technician. The successful incumbent should possess an in-depth knowledge of the company`s technical products and services and they should be able to relate the knowledge in a way that is understandable to non-technical customers. The incumbent should be driven to achieve goals and should have excellent sales and customer service skills.
Key
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate, detailed information and training about our products, services, and policies to customers.
- Provide field service to customers for trouble shooting once instructions have been given from the CRM system or the service team.
- Keep using CRM to keep records of customer interactions and transactions accurately.
- Escalate complex cases to the appropriate department for further investigation and resolution.
- Collaborate with other team members to ensure customers receive a consistent and positive experience.
- Continously improve knowledge of our products and services through ongoing training and self-learning and be capable to repair products after training.
- Handle customer complaints and provide appropriate solutions within company guidelines.
- Stay up-to-date with industry trends, competitor activities and new product releases.
- Develop opportunities for new clients and also C&I solar projects as per the instructions.
Requirements:
- National Diploma: Electrical Engineering
- Matric
- At least 2 years experience in the Solar Industry.
- Experience in solving technical issues and repairs.
- Must have own transport.
- Must have a valid driver`s license.
- Excellent communication, negotiation and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
- Deep understanding of PV Solar technologies.
*If you haven`t heard from us within 2 weeks, please consider your application unsuccessful or alternatively send your CV to Jelocorp
After-Sales Technician position available in Gauteng, Johannesburg. This job position was posted by Jelocorp. The job has been posted as a premium ad on 2024-06-18 at 13:00:15 in the Professions category
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