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Johannesburg: BPO Sales Trainer posted by CallForce

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Job Description

About the Role

CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. We are seeking a vibrant Sales Trainer to join our team in Johannesburg, where you will confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents.

Key Responsibilities

  • Facilitate training group as per Client curriculum requirements
  • Transfer of skills into different campaigns and accounts required for various industries
  • Conduct Training Needs Identification as per project requirements and report findings
  • Attend Quality Calibration sessions and ensure variance is less than 5%
  • Take Calls for minimum 4 hours each month
  • Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date
  • Self-upskill on industry updates and relevant knowledge
  • Communicate with team on Knowledge and Skill updates for relevant campaigns
  • Coordinate with OPS manager to help transition agents from Training to incubation as per expectations
  • Coach own Trainees on observed Knowledge and Skill gaps
  • Manage Attrition within Training groups with regular one-on-ones
  • Review Training content and suggest new ways of delivery to improve effectiveness
  • Complete Training Administrative tasks as per set timelines
  • Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery
  • Keep up to date with changes by attempting monthly Knowledge Assessment

Requirements

  • Minimum 1 Years experience as a L&D Sales trainer
  • Experience within BPO Sector
  • Experience in telecommunications industry ideal
  • Experience outbound sales

Qualifications

  • Completed Bachelor’s degree or higher
  • Relevant certification in Training and Development (not specified)
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Salary & Benefits

Salary: Not disclosed

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Sales/Marketing Jobs in Gauteng

In Gauteng, the sales and marketing industry is generally thriving, with various sectors experiencing growth due to the country’s economic stability and increasing consumer demand. Typically, roles in this field require a combination of business acumen, communication skills, and technical expertise to drive revenue growth and build brand awareness. Commonly, companies in industries such as technology, financial services, and e-commerce employ sales and marketing professionals to achieve their objectives.

Salary ranges for sales and marketing positions in Gauteng can vary widely depending on factors like experience, company size, and industry sector. Generally, entry-level roles may fall within the R400 000 – R700 000 per annum range, while more senior positions can command salaries ranging from R1 million to over R3 million per year. However, it’s essential to note that these figures are broad estimates and actual salaries can differ significantly based on individual circumstances.

Common skills required for sales and marketing roles in Gauteng include a strong understanding of business principles, excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in CRM software and digital marketing tools, and analytical skills. Additionally, knowledge of industry-specific trends and market analysis is often valuable. Other essential skills may include leadership, problem-solving, and strategic thinking.

The sales and marketing field is commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and e-commerce. These sectors require professionals who can effectively promote products or services, build customer relationships, and develop targeted marketing campaigns to drive growth and revenue.

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Career progression for sales and marketing professionals in Gauteng often involves moving into senior roles such as team leader or manager, where they oversee multiple teams and projects. With experience, individuals may also have opportunities to transition into specialist roles like digital marketing manager or product launch coordinator.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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