Johannesburg: Call Centre Supervisor posted by Tailormade Solution

We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc.

• Grade 12 (minimum)
• Call centre experience essential
• Well versed in disciplinary procedures
• Able to roster and rotate staff on a daily basis
• Attention to detail
• Ability to listen attentively
• Is aware of correct telephone etiquette
• Keeps client relationships at a professional level
• Maintains high levels of integrity
• Is passionate and enthusiastic
• Good organisational skills
• Good people skills in order to deal with clients at various levels
• Uses Initiative
• Ability to work under pressure
• Computer Literate
• Criminally Clear
• Able to work on weekends