Job Description
About the Role
We are seeking an experienced Call Centre Supervisor to manage a market research call centre in Randburg. As a key member of our team, you will be responsible for the day-to-day management of agents regarding rostering, disciplines, productivity, and more. If you have excellent leadership skills, attention to detail, and a passion for delivering exceptional customer service, we would love to hear from you.
Key Responsibilities
- Manage agent rosters and rotations on a daily basis
- Conduct disciplinary procedures in accordance with company policies
- Monitor agent productivity and provide coaching and feedback as needed
- Maintain high levels of client relationships and integrity
- Work collaboratively with internal teams to achieve business objectives
Requirements
- Grade 12 (minimum) educational qualification
- Essential call centre experience
- Well-versed in disciplinary procedures
- Ability to roster and rotate staff on a daily basis
- Attention to detail and ability to listen attentively
- Aware of correct telephone etiquette
- Passionate and enthusiastic approach to work
Qualifications
- Criminal record clearance (required)
Salary & Benefits
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How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Research and Development Jobs in Gauteng
In Gauteng, South Africa, the Research and Development (R&D) industry is a significant sector that drives innovation and growth across various sectors. Typically, R&D positions in this region are focused on developing new technologies, improving existing ones, and reducing costs. Generally, these roles involve applying scientific principles to solve real-world problems, often with an emphasis on creating value for businesses.
When it comes to salary ranges for R&D professionals in Gauteng, it’s essential to note that they can vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Commonly, entry-level R&D positions may fall within the range of R15 000 – R30 000 per annum, while senior roles or those in larger organizations may command salaries ranging from R80 000 – R150 000 or more per annum. However, these figures are only rough estimates and should be taken as a general guide.
Common skills required for R&D professionals in Gauteng typically include a strong foundation in scientific principles, analytical and problem-solving skills, excellent communication and collaboration abilities, experience with relevant software tools, and the ability to work effectively in a team environment. Additionally, familiarity with industry-specific technologies and trends is often beneficial. It’s worth noting that many R&D roles involve continuous learning and professional development, so adaptability and a willingness to acquire new skills are essential.
The technology industry, financial services sector, manufacturing sector, and healthcare industry are some of the common sectors that employ R&D professionals in Gauteng. These roles can provide opportunities for career growth and development, often involving specializations such as research and development management, product development, or innovation strategy. Career progression paths may include taking on leadership roles, pursuing higher education qualifications, or transitioning into related fields like entrepreneurship or consulting.
Overall, a career in R&D in Gauteng offers many opportunities for innovation, professional growth, and contributing to the country’s technological advancement. By acquiring relevant skills, staying up-to-date with industry trends, and being adaptable, individuals can navigate this dynamic field effectively and achieve their career goals.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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