Key Performance Areas: Monthly billing 35% Achieve Collections within Debtors Days 25% Sales Commission reports 15% Maintain Customer Relationships 15% Teamwork 10% Competency Requirements for Position Knowledge: Knowledge of debtors follow up function Sound knowledge of accounting principles (debits and credits) Skills: Computer skills, including advanced Excel skills and basic proficiency in SAP Communication skills in English (verbal and written) Strong reconciliation skills Behavioral: Customer Responsiveness Assertive Team Player Attention to detail Numerical reasoning Deadline driven Accurate Conflict handling Skills Problem Solving Strong negotiation skills Minimum Qualification: Matric and 3 year credit management qualification, or equivalent Minimum Experience: 3-5 years experience in credit management environment Job Grade: C3 Key Stakeholder Relationships Internal Sales staff and management External Customers Auditors Key Performance Areas & Indicators Monthly Billing Update re-occurring invoice template, run monthly invoices and email to Customers on time – Accurate information, within deadlines Ensure sales order matches the signed Schedule of Service or Customer Contract on new services, before processing invoice – Accurate information on system Verify all required details is accurately captured on sales orders, e.g. end user, country, retention sales manager etc. – Accurate information by country Ensure billing for all new orders, cancellations, upgrades, downgrades, renewals and moves – Processed accurately and timeously Compile Month end reporting e.g. New Business report, Credit Notes and SLA credit reports and submit for review by Financial Manager – Accurate, on time reporting Achieve Collections within Debtors Days Assist credit controller on cash collections. Achieve a minimum monthly target 95% of cash target Overdue to be less than 3% of outstanding book Debtors collected within 45 days Attend weekly debtors meetings with sales and finance teams, to raise and resolve any billing queries, and to ensure debt is collectable – Minutes kept of agreed action steps, and actions followed through. Work closely with Contract Managers on Customer accounts in arrears – Accurate feedback on a weekly basis Sales Commission Reports Update the commission reports with required information and send to the Financial Manager for authorization – Accurate information, within deadlines Ensure that the commission reports are completed and sent to the COO and Sales Director within two days after month end. – Accurate information, within deadlines Resolve all commission queries in a friendly manner and as timeously as possible. – Feedback from Sales Update New and Retention business information on SAP as and when required. – Accurate information Maintain Customer Relationships Send new Customer confirmation to Sales department – Before first transaction is processed Send documents to Customers when requested i.e. credit notes, invoices and statements – Feedback from Customers Obtain written consent from Customer for any changes or updates – Customer feedback Resolve all Customer queries in a friendly manner and as timeously as possible – Feedback from Customers Maintain an accurate, up to date history of all queries – Available, whenever requested Teamwork Work with colleagues to achieve overall team goals – Demonstrate willingness to assist others Highlight problems and work with team to find solutions – Suggest solutions instead of problems Take personal ownership of problems – Go the extra mile for the Customer

We are looking for a detail-oriented Credit Controller specializing in billing to join our clients team. Reporting to the Financial Manager, you will be responsible for achieving collection targets, ensuring accuracy of monthly billing, preparing monthly commission reports, and resolving customer queries.managing the credit control and billing functions. The ideal candidate should have 3 – 5 years credit control experience with a 3 year credit management qualification, or equivalent and a strong understanding of accounting principles (debits and credits). Advanced Excel skills and basic proficiency in SAP plus strong reconciliation skills also required. If you have the skills and experience required, we would love to hear from you! Key Performance Areas: 1. Monthly Billing – 35% 2. Achieve Collections within Debtors Days – 25% 3. Sales Commission Reports – 15% 4. Maintain Customer Relationships – 15% 5. Teamwork – 10%