Job Summary: You will be responsible for managing and optimizing the debtors’ ledger, ensuring timely collection of outstanding debts, resolving customer queries and processing payments efficiently. This role requires an eye for detail, strong communication skills, a proactive approach to problem-solving, and the ability to work collaboratively with internal teams and external clients Key Responsibilities: Debt Collection: Implement effective debt collection strategies to minimize outstanding debts. Contact debtors via phone, email, and written correspondence resolve payment disputes. Maintain accurate records of all communication arrangements with debtors. Monitor and follow up on overdue accounts, initiating legal and debt insurance action when necessary. Send out monthly statements to all debtors. Payment Processing: Receive and process payments from debtors, ensuring accuracy and compliance with company policies. Reconcile payments received with outstanding invoices and update the debtors’ ledger accordingly. Collaborate with the debtors to resolve any discrepancies or issues related to payments and escalate any unresolved matters to management for intervention and assistance. Debtors Ledger Management: Maintain and update the debtors’ ledger with accurate and up-to-date information. Allocate all payment in accordance with customer remittances. Perform regular reconciliations of the debtors’ ledger to ensure accuracy and completeness. Generate reports on outstanding debts, aging analysis, and collection performance for management review. Customer Service: Provide excellent customer service to debtors, addressing inquiries and concerns in a professional and timely manner. Work closely with internal stakeholders, including sales and customer service (operations) teams, to resolve customer issues and improve debt collection processes. Attending regular meetings with debtors to build relationships and resolve queries. Compliance and Documentation: Submission of monthly reports required by clients. Ensuring compliance with relevant debt insurance processes for non-paying customers. Following the Maintain proper documentation of all debt collection activities, including correspondence, payment agreements, and legal proceedings. Process Improvement: Identify opportunities to streamline debt collection and payment processing procedures. Implement improvements to enhance efficiency, accuracy, and customer satisfaction. EDUCATION BCom degree (undergraduate) Finance, Business Administration, or a related field. EXPERIENCE . Proven experience (3-4 years) working in debt collection and payment processing roles. Excellent communication and negotiation skills. Proficiency in Microsoft Excel Ability to work independently and collaboratively in a fast-paced environment. Attention to detail and accuracy in data entry and record-keeping. Problem-solving skills and a proactive approach to resolving issues. Ability to maintain confidentiality and handle sensitive information with integrity