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Johannesburg: Gaming Operations & VIP Experience Manager – JHB

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Job Description

About the Role

We are seeking an experienced and commercially driven Gaming Operations & VIP Experience Manager to lead and optimise our gaming operations across Slots, Table Games, and VIP Services. This senior leadership role is responsible for driving gaming revenue performance, operational excellence, and premium guest engagement in our award-winning hospitality and entertainment company.

Key Responsibilities

  • Lead and oversee end-to-end gaming operations, including Slots, Table Games, and VIP Services
  • Drive gaming revenue growth and floor performance through strategic and operational initiatives
  • Ensure the gaming floor operates with high service standards, efficiency, and operational integrity
  • Oversee and enhance the VIP player experience, ensuring personalised and premium service delivery
  • Develop and implement VIP acquisition, retention, and loyalty strategies aligned to business objectives
  • Monitor and analyse gaming performance metrics, implementing improvements to optimise revenue and productivity
  • Ensure full compliance with gaming regulations, licence conditions, and internal control standards
  • Collaborate with Marketing, Hospitality, and Entertainment teams to enhance guest experience and increase visitation
  • Lead, coach, and develop gaming leadership teams, fostering a high-performance culture
  • Manage departmental budgets and ensure cost-effective operations
  • Maintain and grow a robust database of premium players, ensuring accurate tracking and engagement

Requirements

Minimum 8–10 years’ experience in casino operations, including exposure to VIP services and customer relationship management

At least 10 years’ experience in a senior leadership role within a gaming or hospitality environment

Strong understanding of casino operations, player value management, and loyalty programmes

Proven ability to drive revenue growth, operational performance, and service excellence

Qualifications

Matric Bachelor’s Degree or Advanced Diploma in Hospitality Management, Business Management, or a related field.

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Salary & Benefits

No information available.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Gauteng

In the Gauteng region, the catering and hospitality industry is a thriving sector that employs a diverse range of professionals. Typically, job seekers can expect to find a mix of entry-level and experienced roles in this field, with common positions including chefs, waiters, event coordinators, and hotel management staff. Generally, the demand for skilled workers in this industry remains strong, driven by the growing tourism and events sectors in South Africa.

In terms of salary expectations, it’s difficult to provide a precise figure due to variations caused by factors such as experience, company size, and industry sector. However, broad ranges can be provided. Typically, entry-level positions within catering and hospitality may fall within the range of R20 000 to R40 000 per annum, while experienced roles can command salaries ranging from R60 000 to R120 000 or more, depending on the specific requirements of the position.

Common skills required for careers in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Other essential skills include basic knowledge of food preparation and presentation, customer service skills, and experience with event management software. In addition, many employers place a high value on staff certification, such as a Food Safety Certificate or Hospitality Diploma.

The catering and hospitality industry is diverse and encompasses various sectors, including the financial services sector, technology industry, manufacturing sector, and more. Many companies within these industries require skilled workers to manage their catering and event needs. Commonly, roles are found in urban areas such as Johannesburg and Pretoria, where there is a high concentration of businesses and events.

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For those seeking to advance in their careers within this field, opportunities for professional development exist throughout the industry. Typically, career progression can be achieved through experience, training, and certification. Many employers offer internal training programs or sponsorship for further education, which can provide a competitive edge in the job market. Overall, catering and hospitality professionals can expect to find rewarding and challenging roles within this dynamic sector, with opportunities for growth and development throughout their careers.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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