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Pretoria: IT End User Support, Lynwood – Pretoria

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Job Description

About the Role

We are seeking an End User Support Person to provide first-line IT support to staff and assist with hardware, software, printer, email, and network-related issues in our Lynwood office. As a key member of our IT team, you will be responsible for logging and resolving support queries, setting up devices and user accounts, assisting with onboarding, and ensuring users receive prompt and professional technical assistance.

Key Responsibilities

  • Log and resolve support queries
  • Set up devices and user accounts
  • Assist with onboarding
  • Provide prompt and professional technical assistance to staff
  • Troubleshoot common end-user issues related to hardware, software, printers, email, and networks

Requirements

  • Matric and relevant IT qualification (1–3 years’ IT support experience)
  • Good knowledge of Windows and Microsoft 365
  • Strong troubleshooting and communication skills
  • Experience with helpdesk/ticketing systems advantageous
  • Basic knowledge of networks, Wi-Fi, VPN, shared drives, and printers

Qualifications

  • CompTIA A, N, Microsoft certifications (or similar) will be an advantage

Salary & Benefits

R19 – 24 k per annum (dependent on experience)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Tshwane

In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.

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When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.

Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.

The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.

For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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