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Johannesburg: Head of Account Management – JHB

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Job Description

About the Role

Our client, a development house with offices in Johannesburg, is seeking a Head of Account Management to transition their account management function from reactive service to proactive, data-led strategic partnership. The ideal candidate will be responsible for retaining and expanding top-tier agricultural and logistics accounts, ensuring their platform becomes an indispensable part of their clients’ commercial infrastructure.

Key Responsibilities

  • Design and execute a high-level account management strategy that shifts the department from “service-oriented” to a “strategic growth partner” for their clients.
  • Take full ownership of the retention of their largest grower and exporter accounts, identifying opportunities to deepen platform integration and drive Net Revenue Retention (NRR).
  • Act as the strategic bridge between their clients’ complex logistics needs and their product roadmap, ensuring they remain the “operating system” for their value chain.
  • Serve as the senior escalation point and strategic advisor for C-suite stakeholders within the farming, logistics, and agribusiness sectors.
  • Translate complex usage data and supply chain metrics into “value stories” that demonstrate clear ROI to clients during quarterly business reviews.
  • Provide formal monthly reporting to the business on the health and SLA values of all clients, proactively identifying and presenting cross-sell opportunities and churn risks to drive account expansion.
  • Lead, recruit, and mentor a high-performing AM team, fostering a culture of “grit and grace” while ensuring a centre of excellence for client relations.
  • Provide continuous feedback to the Executive and Product teams on shifting industry trends, competitor moves, and emerging “fringe industry” pain points.

Requirements

  • Bachelor’s degree in business, Agriculture, Technology, or related field (essential)
  • Postgraduate qualification in Business, Strategic Management, or Customer Experience (advantageous)
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Qualifications

  • None mentioned

Salary & Benefits

  • No information available

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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