Johannesburg: Inbound Leads Administrator & Debtors Clerk

February 20, 2026 Jobs in Central Johannesburg

Job Description

About the Role

A well-established financial services business operating in the property bridging finance and Road Accident Fund (RAF) funding space is seeking a highly organised and detail-oriented Inbound Leads Administrator & Debtors Clerk. This dual operational role requires managing inbound leads via HubSpot, supporting debtor management through structured, professional follow-up with attorney firms, and maintaining strong professional relationships with legal stakeholders.

Key Responsibilities

Receive and manage inbound enquiries from: Website forms, Email, WhatsApp, Channel partners, Internal referrals
Capture, update, and manage all leads within HubSpot
Initial Lead Qualification (Property & RAF)
Conduct first-level qualification of inbound enquiries relating to: Property bridging finance and RAF advances
Internal Coordination & Allocation
Allocate qualified leads via HubSpot to the appropriate channels
Route leads correctly based on: Product type, Attorney relationship ownership, Risk profile
Escalate urgent, complex, or high-risk enquiries to senior operational support
Debtors Management & Aging Follow-Ups (Attorney-Focused)
Monitor and follow up on aging matters
Proactively engage with attorney firms to: Request settlement updates, Confirm expected payment timelines, Obtain explanations for delays
Maintain accurate debtor notes and follow-up records within HubSpot and/or internal systems
Escalate: Long-outstanding matters, Repeated non-responsiveness, Risk concerns
Support reconciliation and reporting by ensuring debtor information is current and reliable
Client & Channel Communication
Professionally engage with: Attorneys, Estate agents, Channel partners, Claimants (where applicable)
Communicate clearly and respectfully across South Africa’s national languages
Request outstanding information and documentation efficiently
Represent the business professionally at all times

Requirements

Proven experience working in HubSpot or a similar CRM

Strong administrative, organisational, and follow-up skills

High attention to detail and data accuracy

Ability to manage high volumes of inbound enquiries and follow-ups

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Clear verbal and written communication skills

Multilingual capability across South Africa’s national languages

Comfortable engaging attorney firms in a professional, firm, and respectful manner

Qualifications

No qualifications mentioned.

Salary & Benefits

No salary or benefits information provided.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Accounting / Finance Jobs in Gauteng

In Gauteng, South Africa, the accounting and finance industry is a significant sector, offering various career opportunities for professionals with the right skills and qualifications. Typically, this field is driven by the growth of multinational corporations and local businesses in industries such as technology, financial services, and manufacturing. As a result, job seekers can expect to find a diverse range of roles available, from entry-level positions to senior leadership roles.

When it comes to salary expectations, accounting and finance professionals in Gauteng can generally expect to earn salaries that fall within broad ranges. Typically, salaries for entry-level roles start around R400 000 – R600 000 per annum, while more senior roles can command salaries ranging from R1 million to over R3 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these are broad ranges, and actual salaries may vary widely.

Common skills required for accounting and finance roles in Gauteng include strong technical knowledge of financial management principles, analytical and problem-solving skills, attention to detail, effective communication skills, and proficiency in financial software and systems. Additionally, many employers also value candidates with experience in budgeting, forecasting, and financial analysis. In some cases, a degree or diploma in accounting, finance, or a related field may be required.

Industries that commonly employ accounting and finance professionals in Gauteng include the financial services sector, technology industry, manufacturing sector, and public sector entities. These sectors require skilled professionals to manage their finances, prepare budgets, and provide strategic guidance on financial matters. Job seekers can expect to find opportunities across these sectors, from small businesses to large multinational corporations.

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For those interested in pursuing a career in accounting or finance, there are many development opportunities available. Typically, professionals in this field can progress to senior roles, such as financial manager or director of finance, after gaining relevant experience and developing their skills. Additionally, many employers offer training programs and mentorship opportunities to support the career development of their employees.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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