| Date | 2024-08-30 |
|---|---|
| Job Title | Junior Helpdesk Support Technician |
| Employer | More Information |
| Salary | Market related |
| Category | It Computing Software |
| Location |
Gauteng / Johannesburg |
Job Summary
Application Support Technicians are members of the customer support team that troubleshoot applications, document issues and resolves conflicts. Assist users in troubleshooting issues to identify potential resolutions and advise end users on the necessary steps to achieve solutions. Contribute to the support team knowledge library for continuous improvement. Duties will include but not be limited to: Provide 2nd line telephonic and email support to customers Provide technical product knowledge and support on the developed software for their rapidly expanding client base Be able to communicate with knowledge and confidence to clients about their products and how they have been implemented at their site Ensure tickets are logged in the Support System (HALO) and maintain updates and information in line with procedures Ensure resolutions of tickets on the Support System and other calls assigned Ensure that all tickets in the Application Support Team “unassigned” queue are assigned to the correct tech Follow up with customers to ensure the issue has been resolved
Requirements:
Matric Microsoft 365 Certified: Modern Desktop Administrator Associate (MD100, MD-101) MCSA: Windows Server 2012 – 2019 Microsoft Azure Fundamental AZ-900 CompTIA A CompTIA N Minimum of two years experience in an IT support/technician role Experience with Microsoft Windows desktop operating systems and desktop software installation, troubleshooting, support & maintenance Experience with Server operating systems and Server software installation, troubleshooting, support & maintenance Experience with Microsoft 365 tenants & associated management & support The proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues A working knowledge of SQL database technologies Ability to seek solutions to problems using ones own resources
Junior Helpdesk Support Technician position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-08-30 in the It Computing Software category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Johannesburg: Junior Helpdesk Support Technician
Application Support Technicians are members of the customer support team that troubleshoot applications, document issues and resolves conflicts. Assist users in troubleshooting issues to identify potential resolutions and advise end users on the necessary
View Job
Junior Helpdesk Support Technician
Centurion: Junior It Support Engineer (Helpdesk Engineer)
Key Responsibilities: Helpdesk Support: Serve as the first point of contact for end-users seeking technical assistance via phone, email, or helpdesk software. Provide remote and on-site support for hardware, software, and network issues. Troubleshoot and r
View Job
Junior It Support Engineer (Helpdesk Engineer)
Centurion: Junior It Support Engineer (Helpdesk Engineer) posted by ARCS
Key Responsibilities:Helpdesk Support:Serve as the first point of contact for end-users seeking technical assistance via phone, email, or helpdesk software.Provide remote and on-site support for hardware, software, and network issues.Troubleshoot and resol
View Job
Junior It Support Engineer (Helpdesk Engineer)