Johannesburg: Key Account Operations Manager

Qualifications Matric Bachelors degree in Business, Operations, or related field. Requirements 5 years in key account management, client services, or operations roles Experience with CRM tools and performance reporting systems Proven strategic thinking and business acumen, with the ability to align client needs with company goals. A proactive, customer-first mindset with a knack for anticipating and exceeding client expectations. Excellent organizational and project management abilities to juggle multiple priorities. Confidence in data analysis to extract insights and drive informed decision-making. Natural leadership and teamwork capabilities to guide teams and foster collaboration. Duties Client Relationship Management: Serve as the main point of contact for key clients, building and maintaining strong, long-term relationships to foster trust and loyalty. Operational Oversight: Manage and execute the day-to-day operational needs of key accounts, ensuring seamless service delivery and client satisfaction. Cross-Functional Collaboration: Work closely with internal departments, such as sales, product development, and customer service, to coordinate efforts and deliver comprehensive support to clients. Account Growth: Identify opportunities for upselling and cross-selling, and develop strategies to expand the scope and revenue from key accounts. Performance Monitoring: Track key performance indicators (KPIs), analyze data from CRM systems and sales reports, and provide regular reports on account health and performance. Contract Management: Manage contract negotiations, renewals, and pricing discussions to secure long-term partnerships. Problem-Solving: Act as a client advocate, proactively addressing issues and coordinating resources to resolve any problems that arise.