Job Description
About the Role
We are seeking two experienced L2 Engineers to join our team in Johannesburg. As a key member of our IT support team, you will be responsible for handling escalated technical issues and providing advanced troubleshooting and problem resolution services to our clients.
Key Responsibilities
- Advanced Troubleshooting: Addressing complex IT issues escalated from Tier 1, requiring in-depth knowledge and experience.
- Technical Support: Providing support for hardware, software, network, and system-related problems.
- Issue Resolution: Diagnosing and resolving escalated incidents and service requests.
- Infrastructure Maintenance: Performing hardware and software installations, upgrades, and maintenance.
- Client Site Support: Potentially visiting and supporting clients in person.
- Collaboration: Working with other IT professionals to ensure smooth operations.
- Documentation: Maintaining records of installations, configurations, and support activities.
- Urgency and Urgency: Addressing incidents with a sense of urgency, regardless of the incident level.
- End-User Support: Providing support to end-users, resolving their IT problems and providing solutions.
Requirements
- A minimum of 5 years experience in IT with a solid background in IT support
- Strong IT background (technical & future trends)
- Information Technology, including all technical infrastructure, bare servers and networking, systems, processes, desktop security, desktop, remote, cloud computing, hosting, web services, hardware, software, and multiple devices (e.g., PCs, Macs, mobile devices)
Qualifications
- A relevant IT Diploma or Qualification (MCSE, MCITP, A, N qualification) for Tier 2
Salary & Benefits
R22,000 – R25,000 per month (Based on your experience)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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