Job Description
About the Role
K2 Recruit is partnering with a specialist managed services provider to recruit a motivated and technically inclined Level 1 Support Technician to join their Networks & IPTV support team. This role is based in Central Johannesburg and will focus on supporting WiFi networks, switching infrastructure, and IPTV platforms within enterprise and hospitality environments.
Key Responsibilities
- Provide Level 1 support for WiFi networks, switching infrastructure, and IPTV platforms.
- Perform basic fault-finding on network connectivity and IPTV-related issues.
- Monitor system alerts and respond to incidents in line with defined SLAs.
- Escalate unresolved or complex issues to Level 2 support with clear diagnostics and documentation.
Requirements
- 23 years experience in an IT support or service desk environment.
- Working knowledge of TCP/IP networking fundamentals.
- WiFi concepts and troubleshooting.
- Network switches and port configurations.
- Exposure to enterprise networking hardware (Ruckus, HPE, Aruba, or similar).
- Basic experience supporting IPTV or video delivery systems.
- Comfortable working in a ticket-driven, SLA-based support environment.
- Strong communication skills with a customer-service mindset.
Qualifications
Relevant IT or networking qualification or certification, such as CompTIA Network+, MCITP or similar Microsoft certification, entry-level vendor networking certifications, or Diploma/Certificate in IT, Networking, or a related field.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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