Menu Close

Johannesburg: Manager – Approval/Authorizations posted by Salt Employee Benefits

Johannesburg: Manager – Approval/Authorizations posted by Salt Employee Benefits

Posted on 2025-05-18 00:00:00

Job Summary

Responsibilities:

  • Coordinate and monitor all claim and related activities, which include the accurate checking and authorizing of all claims.
  • Ensure accurate process of approving and authorizing cycle of all claims, and monitoring and ensure all targets are met on all claims in the approval status.
  • Coordinate and monitor all responses to claim related enquiries including telephonic, email and visitor enquiries to avoid any financial risks and PI claims.
  • Ensure all claims in approval status are processed according to the rules, policies, legislation, administration procedures and the service level agreements applicable to the Fund.
  • Ensure thorough investigations are completed on all escalations and accurate responses are sent to members, employers, and service providers to limit financial and reputation risk to business by continuously improving on quality control measures.
  • Responsible for compiling data, preparing documents for audits, and responding to audit queries.
  • Assist with resolving audit findings and recommendations.
  • Assist with internal and external audits.
  • Assist in identify, develop, enhance, document, and make proposals to implement policies, procedures and processes that are relevant to the area of responsibility, including user acceptance testing of processes.
  • Compile accurate reports required by senior management in the required format.
  • Apply the rules, policies, and administration procedures of different funds in accordance with the agreed service levels.
  • Manage customer relations by communicating relevant and accurate information to customers resulting in customer satisfaction.
  • Monitor and analyze escalations and complaints, identify trends, and implement solutions and preventative measures.
  • Build and manage relationships with internal departments, external clients, and service providers.
  • Manage all exceptions to develop solutions which enable the payment, of claims.

Grow Relationships

  • responsible for servicing & retaining the major client assigned to them.
  • responsible for identifying enhancements & implementing where approved.
  • ensure all required information reaches clients & relationship is developed.
  • Build and maintain relationships with clients and internal and external stakeholders.

Effective – Solution Driven

  • Manage delivery and query resolution to avoid complaints/escalations.
  • Demonstrate commitment & determination to providing solutions to clients.
  • Will be required to perform other functions from time to time.

Efficient – Delivery Management

  • To be punctual, meetings with internal & external service providers to remain current.
  • Costs to be considered, demonstrating most effective methods for servicing client.
  • Ensure comprehensive and speedy resolution to client queries.
  • Deliver on service level agreement made with the clients and internal and external stakeholders to ensure that the clients expectations are managed.
  • Effectively manage performance within the team to ensure business objectives are achieved.
  • Internal & External reporting to be submitted timeously – escalating where necessary, Professional communication, updating client, well presented & knowledgeable on Fund.
  • Identify gaps & map possible solutions for client and/or internal processes.
  • Team responsible for monthly merges and switches for entire business.
  • Accurate member build ups for the business.
  • Data management and reporting of discrepancies.

  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

View Job  Johannesburg: Credit Controller posted by Print Outsource International

General Management

  • Reporting client metrics (weekly/monthly/annually), translating metrics to business information, and overseeing the development of resulting action plans.
  • Collaborating with all implementing departments and provide oversight ensure that client requirements are understood and met.
  • Facilitating weekly project status update meetings and serve as an escalation point for any implementation issues.
  • Ensure accuracy of Data.
  • Distribute and execute all documents/stationery.
  • Develop exception and SLA reporting.
  • Benefit Statement Checking.
  • PFA Queries.
  • Staff KPA and ratings to submitted to reporting manager monthly.

Competencies required:

  • Excel
  • Communication (Written and Verbal)
  • English (Business writing and email etiquette)
  • Stakeholder management (CRM)
  • Accuracy and attention to detail
  • Judgement and Decision Making
  • Working under pressure And Deadline driven
  • Organizational skills / Planning and prioritizing
  • Interpersonal skills
  • Settings goals
  • Cross team collaboration
  • Innovation
  • Management of time
  • People Management
  • Analysis of data
  • Judgement/Decision making
  • Innovation

Qualifications:

  • Minimum of 5 years EB experience in a similar position
  • Strong knowledge of the Pension Funds Act
  • Financial Acumen
  • Advanced knowledge of Everest

Additional:

  • The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.
  • The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.
  • Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues to provide workable solutions.
  • The ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedily.
  • Perform quality assurance based on the specialized requirements of the role.
  • Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously
  • Engage in a professional manner whether it be verbal or face to face.
  • Can communicate via different communication channels.
  • Effective management of resources to ensure delivery objectives of the business in line with SLAs and internal processes and procedures.
  • Ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)
  • Be a strong team player.
  • Have both industry knowledge and experience.
  • Create a positive work climate and culture.
  • Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions.
  • Ensure that judgement and attention to detail is applied to the role.
  • Ensure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.
  • Strong interpersonal skills as cross team collaboration is required.

Click Go Apply to apply online!


View Job  Durban: Cost Accountant - Logistics and Warehousing posted by Hire Resolve
Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Johannesburg North: Hairstylist – Highended / Exclusive posted by Studio 9 hair barber beauty

A Qualified Stylist with knowledge of doing coloring, highlights ,Brazilian blow waves, cutting and styling.


View Job
Hairstylist – Highended / Exclusive

Johannesburg: Technical Sales Representative – Urgent posted by Montana Recruitment

Technical Sales Representative is Required by a Engineering Company in JohannesburgResponsible for the sale of the companys technical...


View Job
Technical Sales Representative – Urgent

Johannesburg: Sage Consultant – Urgently needed posted by JobCrystal

A business offering bespoke system development, integration and customisation, expert training, and professional support is looking for a Sage Consultant in...


View Job
Sage Consultant – Urgently needed

Gauteng: Senior Contracts/Project Manager: – Johannesburg. Permanent position. posted by Montana Recruitment

Senior ContractsProject Manager Johannesburg. Permanent position.Oversee site management of installations of aluminium Windows Doors on residential ...


View Job
Senior Contracts/Project Manager

Johannesburg: Junior TAX Accountant (JB5147) posted by Kontak Recruitment

Junior TAX Accountant JB5147 Rosebank, Gauteng R18 000 to R22 000 a month CTCPermanentA well-established accounting and financial services firm is looking...


View Job
Junior TAX Accountant (JB5147)

Johannesburg: Tutor – Urgently needed posted by Phenom Edge Tutoring

Were seeking passionate tutors to teach small groups max 15 learners in Mathematics, Mathematics Literacy, Physical Science, Life Sciences, English,...


View Job
Tutor – Urgently needed

Johannesburg City: Bursary & Private Accounts Manager posted by CV Desk

Position Bursary Private Accounts ManagerLocation BraamfonteinDepartment Student DepartmentReporting to National Leasing Receivables ManagerBasic salary...


View Job
Bursary & Private Accounts Manager

Johannesburg: Orthopaedic Trauma Sales Representative posted by Total Solution Medical

Location GautengJob Type Full-timeSalary Competitive, based on experienceThe RoleWe are looking for an ambitious and experienced Trauma Sales Representative...


View Job
Orthopaedic Trauma Sales Representative

Johannesburg: Inventory & Admin Clerk (JB5159) posted by Kontak Recruitment

Inventory Admin Clerk JB5159Crown Mines, JohannesburgR 6500.00 negotiable after 3-month probationDuration PermanentA growing business in Crown Mines is...


View Job
Inventory & Admin Clerk (JB5159)

Johannesburg: External Sales Representative (JB5158) posted by Kontak Recruitment

External Sales Representative JB5158Crown Mines, JohannesburgCompensation R15 000 basic, plus comm, fuel and cell allowanceCategory SalesDrive external...


View Job
External Sales Representative (JB5158)

Johannesburg: Production Manager (JB5149) posted by Kontak Recruitment

Production Manager JB5149 Chloorkop, Gauteng R500 000 to R600 000 Annually CTCPermanentA well-established manufacturing company specializing in precision...


View Job
Production Manager (JB5149)

Johannesburg: Operations Manager – Retirement Centre (JB5157) posted by Kontak Recruitment

Operations Manager Retirement Centre JB5157 Florida , GautengR40 000 per month including benefitsDuration Permanent Our client, a well-established...

View Job  South Africa: Senior Accountant - Investment Industry posted by Hire Resolve

View Job
Operations Manager – Retirement Centre (JB5157)

Johannesburg: Operations Manager – Retirement Community (JB5156) posted by Kontak Recruitment

Operations Manager Retirement Community JB5156 Krugersdorp, GautengR65 000 per month including benefitsDuration Permanent Our client, a well-established...


View Job
Operations Manager – Retirement Community (JB5156)

Johannesburg City: Facilities Officer posted by The Individual Touch CC

The purpose of a Facilities Officer is to ensure the safety and functionality of a building and its surroundings. They are responsible for meeting health...


View Job
Facilities Officer

Johannesburg South: Electrician – Urgently needed posted by Top Notch HR Solutions

Location Selby, JohannesburgStarting date ASAPJob SummaryInstall, maintain, and repair electrical systems, including wiring, circuits, and electrical...


View Job
Electrician – Urgently needed

Johannesburg South: Welder – Urgently needed posted by Top Notch HR Solutions

Job Title WelderLocation Selby, JohannesburgNB ONLY SOUTH AFRICAN NATIONALS NEED APPLY.Starting date ASAPJob SummaryJoin metal parts together using heat and...


View Job
Welder – Urgently needed

Johannesburg South: Mechanic – Urgently needed posted by Top Notch HR Solutions

Job Title MechanicLocation Selby JohannesburgNB ONLY SOUTH AFRICAN NATIONALS NEED APPLY.Starting date ASAPSalary Range- Junior Mechanic 0-2 years of...


View Job
Mechanic – Urgently needed

Johannesburg South: Caster – Urgently needed posted by Top Notch HR Solutions

Job Title CasterLocation Selby JohannesburgJunior Caster R8000 R12000 per monthExperienced Caster 1-3 years R12000- R18000 per monthSenior Caster 3 years...


View Job
Caster – Urgently needed

Johannesburg City: Lathe Turner – 2 – 4m lathe operator posted by Cemo Pumps

Lathe OperatorAdvantageous if able to use vertical or horizontal boring mill.Lathes vary from 1.5m to 4m.Sleeves and shafts in pump manufacturing.


View Job
Lathe Turner – 2 – 4m lathe operator

Johannesburg: Regional Occupational Health Nurse Manager posted by Workforce Healthcare

Bachelors degree or certificate in Occupational Health NursingRegistered with South African Nursing Counsel SANCSouth African Society of Occupational Health...


View Job
Regional Occupational Health Nurse Manager

Johannesburg: New Vehicle Sales Executive posted by Intercon Recruitment

Premium brand dealership in Fourways, Johannesburg is looking for an experienced New Vehicle Sales Executive with previous Motor Dealership New Vehicle...


View Job
New Vehicle Sales Executive

Johannesburg City: Plumber / Driver posted by Nivroc Building Contractors

Building maintenance company seeking a Plumber Driver.Must have South African drivers license with a minimum of 5years of driving experience. Must be an...


View Job
Plumber / Driver

Johannesburg: Resource Development Officer posted by CCA Recruitment & Consulting

The ideal candidate for this role will possess the following skill sets A proactive fundraiser who is skilled at identifying, researching, and engaging...


View Job
Resource Development Officer

Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa, Other Finance/Accounting

More Jobs in Your Area

Johannesburg: Manager – Approval/Authorizations posted by Salt Employee Benefits

Johannesburg: Manager – Approval/Authorizations posted by Salt Employee Benefits

Posted on 2025-05-18 00:00:00

Job Summary

Responsibilities:

  • Coordinate and monitor all claim and related activities, which include the accurate checking and authorizing of all claims.
  • Ensure accurate process of approving and authorizing cycle of all claims, and monitoring and ensure all targets are met on all claims in the approval status.
  • Coordinate and monitor all responses to claim related enquiries including telephonic, email and visitor enquiries to avoid any financial risks and PI claims.
  • Ensure all claims in approval status are processed according to the rules, policies, legislation, administration procedures and the service level agreements applicable to the Fund.
  • Ensure thorough investigations are completed on all escalations and accurate responses are sent to members, employers, and service providers to limit financial and reputation risk to business by continuously improving on quality control measures.
  • Responsible for compiling data, preparing documents for audits, and responding to audit queries.
  • Assist with resolving audit findings and recommendations.
  • Assist with internal and external audits.
  • Assist in identify, develop, enhance, document, and make proposals to implement policies, procedures and processes that are relevant to the area of responsibility, including user acceptance testing of processes.
  • Compile accurate reports required by senior management in the required format.
  • Apply the rules, policies, and administration procedures of different funds in accordance with the agreed service levels.
  • Manage customer relations by communicating relevant and accurate information to customers resulting in customer satisfaction.
  • Monitor and analyze escalations and complaints, identify trends, and implement solutions and preventative measures.
  • Build and manage relationships with internal departments, external clients, and service providers.
  • Manage all exceptions to develop solutions which enable the payment, of claims.

Grow Relationships

  • responsible for servicing & retaining the major client assigned to them.
  • responsible for identifying enhancements & implementing where approved.
  • ensure all required information reaches clients & relationship is developed.
  • Build and maintain relationships with clients and internal and external stakeholders.

Effective – Solution Driven

  • Manage delivery and query resolution to avoid complaints/escalations.
  • Demonstrate commitment & determination to providing solutions to clients.
  • Will be required to perform other functions from time to time.

Efficient – Delivery Management

  • To be punctual, meetings with internal & external service providers to remain current.
  • Costs to be considered, demonstrating most effective methods for servicing client.
  • Ensure comprehensive and speedy resolution to client queries.
  • Deliver on service level agreement made with the clients and internal and external stakeholders to ensure that the clients expectations are managed.
  • Effectively manage performance within the team to ensure business objectives are achieved.
  • Internal & External reporting to be submitted timeously – escalating where necessary, Professional communication, updating client, well presented & knowledgeable on Fund.
  • Identify gaps & map possible solutions for client and/or internal processes.
  • Team responsible for monthly merges and switches for entire business.
  • Accurate member build ups for the business.
  • Data management and reporting of discrepancies.

  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

View Job  Pretoria East: Sales Representative posted by The Look Guide

General Management

  • Reporting client metrics (weekly/monthly/annually), translating metrics to business information, and overseeing the development of resulting action plans.
  • Collaborating with all implementing departments and provide oversight ensure that client requirements are understood and met.
  • Facilitating weekly project status update meetings and serve as an escalation point for any implementation issues.
  • Ensure accuracy of Data.
  • Distribute and execute all documents/stationery.
  • Develop exception and SLA reporting.
  • Benefit Statement Checking.
  • PFA Queries.
  • Staff KPA and ratings to submitted to reporting manager monthly.

Competencies required:

  • Excel
  • Communication (Written and Verbal)
  • English (Business writing and email etiquette)
  • Stakeholder management (CRM)
  • Accuracy and attention to detail
  • Judgement and Decision Making
  • Working under pressure And Deadline driven
  • Organizational skills / Planning and prioritizing
  • Interpersonal skills
  • Settings goals
  • Cross team collaboration
  • Innovation
  • Management of time
  • People Management
  • Analysis of data
  • Judgement/Decision making
  • Innovation

Qualifications:

  • Minimum of 5 years EB experience in a similar position
  • Strong knowledge of the Pension Funds Act
  • Financial Acumen
  • Advanced knowledge of Everest

Additional:

  • The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.
  • The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.
  • Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues to provide workable solutions.
  • The ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedily.
  • Perform quality assurance based on the specialized requirements of the role.
  • Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously
  • Engage in a professional manner whether it be verbal or face to face.
  • Can communicate via different communication channels.
  • Effective management of resources to ensure delivery objectives of the business in line with SLAs and internal processes and procedures.
  • Ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)
  • Be a strong team player.
  • Have both industry knowledge and experience.
  • Create a positive work climate and culture.
  • Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions.
  • Ensure that judgement and attention to detail is applied to the role.
  • Ensure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.
  • Strong interpersonal skills as cross team collaboration is required.

Click Go Apply to apply online!


View Job  Western Cape: Team Leader posted by Tenacity Marketing (Pty) Ltd
Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Johannesburg North: Hairstylist – Highended / Exclusive posted by Studio 9 hair barber beauty

A Qualified Stylist with knowledge of doing coloring, highlights ,Brazilian blow waves, cutting and styling.


View Job
Hairstylist – Highended / Exclusive

Johannesburg: Technical Sales Representative – Urgent posted by Montana Recruitment

Technical Sales Representative is Required by a Engineering Company in JohannesburgResponsible for the sale of the companys technical...


View Job
Technical Sales Representative – Urgent

Johannesburg: Sage Consultant – Urgently needed posted by JobCrystal

A business offering bespoke system development, integration and customisation, expert training, and professional support is looking for a Sage Consultant in...


View Job
Sage Consultant – Urgently needed

Gauteng: Senior Contracts/Project Manager: – Johannesburg. Permanent position. posted by Montana Recruitment

Senior ContractsProject Manager Johannesburg. Permanent position.Oversee site management of installations of aluminium Windows Doors on residential ...


View Job
Senior Contracts/Project Manager

Johannesburg: Junior TAX Accountant (JB5147) posted by Kontak Recruitment

Junior TAX Accountant JB5147 Rosebank, Gauteng R18 000 to R22 000 a month CTCPermanentA well-established accounting and financial services firm is looking...


View Job
Junior TAX Accountant (JB5147)

Johannesburg: Tutor – Urgently needed posted by Phenom Edge Tutoring

Were seeking passionate tutors to teach small groups max 15 learners in Mathematics, Mathematics Literacy, Physical Science, Life Sciences, English,...


View Job
Tutor – Urgently needed

Johannesburg City: Bursary & Private Accounts Manager posted by CV Desk

Position Bursary Private Accounts ManagerLocation BraamfonteinDepartment Student DepartmentReporting to National Leasing Receivables ManagerBasic salary...


View Job
Bursary & Private Accounts Manager

Johannesburg: Orthopaedic Trauma Sales Representative posted by Total Solution Medical

Location GautengJob Type Full-timeSalary Competitive, based on experienceThe RoleWe are looking for an ambitious and experienced Trauma Sales Representative...


View Job
Orthopaedic Trauma Sales Representative

Johannesburg: Inventory & Admin Clerk (JB5159) posted by Kontak Recruitment

Inventory Admin Clerk JB5159Crown Mines, JohannesburgR 6500.00 negotiable after 3-month probationDuration PermanentA growing business in Crown Mines is...


View Job
Inventory & Admin Clerk (JB5159)

Johannesburg: External Sales Representative (JB5158) posted by Kontak Recruitment

External Sales Representative JB5158Crown Mines, JohannesburgCompensation R15 000 basic, plus comm, fuel and cell allowanceCategory SalesDrive external...


View Job
External Sales Representative (JB5158)

Johannesburg: Production Manager (JB5149) posted by Kontak Recruitment

Production Manager JB5149 Chloorkop, Gauteng R500 000 to R600 000 Annually CTCPermanentA well-established manufacturing company specializing in precision...


View Job
Production Manager (JB5149)

Johannesburg: Operations Manager – Retirement Centre (JB5157) posted by Kontak Recruitment

Operations Manager Retirement Centre JB5157 Florida , GautengR40 000 per month including benefitsDuration Permanent Our client, a well-established...

View Job  Johannesburg: Finance Manager

View Job
Operations Manager – Retirement Centre (JB5157)

Johannesburg: Operations Manager – Retirement Community (JB5156) posted by Kontak Recruitment

Operations Manager Retirement Community JB5156 Krugersdorp, GautengR65 000 per month including benefitsDuration Permanent Our client, a well-established...


View Job
Operations Manager – Retirement Community (JB5156)

Johannesburg City: Facilities Officer posted by The Individual Touch CC

The purpose of a Facilities Officer is to ensure the safety and functionality of a building and its surroundings. They are responsible for meeting health...


View Job
Facilities Officer

Johannesburg South: Electrician – Urgently needed posted by Top Notch HR Solutions

Location Selby, JohannesburgStarting date ASAPJob SummaryInstall, maintain, and repair electrical systems, including wiring, circuits, and electrical...


View Job
Electrician – Urgently needed

Johannesburg South: Welder – Urgently needed posted by Top Notch HR Solutions

Job Title WelderLocation Selby, JohannesburgNB ONLY SOUTH AFRICAN NATIONALS NEED APPLY.Starting date ASAPJob SummaryJoin metal parts together using heat and...


View Job
Welder – Urgently needed

Johannesburg South: Mechanic – Urgently needed posted by Top Notch HR Solutions

Job Title MechanicLocation Selby JohannesburgNB ONLY SOUTH AFRICAN NATIONALS NEED APPLY.Starting date ASAPSalary Range- Junior Mechanic 0-2 years of...


View Job
Mechanic – Urgently needed

Johannesburg South: Caster – Urgently needed posted by Top Notch HR Solutions

Job Title CasterLocation Selby JohannesburgJunior Caster R8000 R12000 per monthExperienced Caster 1-3 years R12000- R18000 per monthSenior Caster 3 years...


View Job
Caster – Urgently needed

Johannesburg City: Lathe Turner – 2 – 4m lathe operator posted by Cemo Pumps

Lathe OperatorAdvantageous if able to use vertical or horizontal boring mill.Lathes vary from 1.5m to 4m.Sleeves and shafts in pump manufacturing.


View Job
Lathe Turner – 2 – 4m lathe operator

Johannesburg: Regional Occupational Health Nurse Manager posted by Workforce Healthcare

Bachelors degree or certificate in Occupational Health NursingRegistered with South African Nursing Counsel SANCSouth African Society of Occupational Health...


View Job
Regional Occupational Health Nurse Manager

Johannesburg: New Vehicle Sales Executive posted by Intercon Recruitment

Premium brand dealership in Fourways, Johannesburg is looking for an experienced New Vehicle Sales Executive with previous Motor Dealership New Vehicle...


View Job
New Vehicle Sales Executive

Johannesburg City: Plumber / Driver posted by Nivroc Building Contractors

Building maintenance company seeking a Plumber Driver.Must have South African drivers license with a minimum of 5years of driving experience. Must be an...


View Job
Plumber / Driver

Johannesburg: Resource Development Officer posted by CCA Recruitment & Consulting

The ideal candidate for this role will possess the following skill sets A proactive fundraiser who is skilled at identifying, researching, and engaging...


View Job
Resource Development Officer

Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa, Other Finance/Accounting

More Jobs in Your Area