Job Description
- Serve as the senior escalation point for complex technical incidents across endpoints, identity and access management, VPN/ZTNA, network routing, and cloud-connected services.
- Lead automation initiatives to reduce repetitive service desk tickets and improve operational efficiency, leveraging tools such as Intune, PowerShell, Autopilot, and workflow automation platforms.
- Manage and enhance secure access controls through Microsoft Entra ID, Conditional Access policies, and Microsoft 365 security configurations to ensure strong identity and device protection.
- Support hybrid network environments, including design, troubleshooting, and optimisation of Azure hub-and-spoke architectures and FortiGate VPN/ZTNA connectivity.
- Resolve escalated security incidents, including suspected account compromise, MFA-related anomalies, and email quarantine or security escalations.
- Provide technical leadership during incidents and outages, responding effectively under pressure and guiding teams toward rapid resolution.
- Drive operational improvements by developing runbooks, improving support processes, and implementing automation strategies that enable faster resolution by L1 and triage teams.
Job Experience and skill required
- 5+ Years experience in IT Operations l Support with at least 2 – 3 years in a Senior Capacity
- Strong Azure and Entra ID, including hybrid identity, role-based access control, and conditional Access policies
- Solid knowledge of endpoint management with Intune and Autopilot for both Windows and macOS devised.
- Hands-on troubleshooting experience with FortiGate VPN/ZTNA and general networking (routing, DNS, Wifi, Vlans)
- Proficiency with PowerShell scripting or similar tools for automation and bulk actions
- Working knowledge of Microsoft 365 E5 Stack (Defender for Endpoint, Purview, Compliance tools – advantage
Apply now!
For more IT jobs, please visit .za
I also specialise in recruiting in the following:
Software Development
Data Engineer
Data Analyst
Infrastructure
Architecture
… and more!
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
For more information contact:
Monica de Wet
Senior Recruitment Consultant
.za
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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