Johannesburg: Outbound Sales Representative

Key Performance Areas Achieve Quality Sales Targets Generate Referrals Conclude Accurate Applications Fix Send backs (TWT) TAT Finalise Administration as per company standard requirements Key Tasks Achieve Quality Sales Targets Offer professional advice to clients Present product benefits Present product features and advantages Rebut clients objections Assess key risk factors Compile most beneficial solution for client Dissuade client if indicated and remove from task Cross-sell viable or alternative product if indicated Capture client information on relevant application Identify FICA requirements Submit finalised application for quality assurance Grow pipeline on a monthly basis Generate Referrals Request referrals per relevant scripts Log referrals to referral sheet Conclude Accurate Applications Apply phonetic alphabets for all critical information Interpret jargon to aid clear client understanding Confirm a clear responses per compliance requirements, test for understanding Obtain FICA support documentation before submitting applications Request relevant support documentation before submitting applications Disposition calls accurately per official disposition codes and intent Fix Send backs (TWT) TAT Open send backs from dashboard Assess validity of send back Action sends back based on assessment Call client to address and fix identified issues Submit fixed application to QA for final review Client to be contacted within the given SLA time Finalise administration as per company standard requirements Attend to quote requests on email, telephonically and Apex Compile and submit periodic sales reports Follow up on outstanding documentation Other requirements FAIS Compliant Physical activities None When the job will be performed Monday to Friday 08:00 17:00 Occasional Saturdays Where the job will be performed Constantia Branch Essential Qualifications Matric RE-5 (within DOFA constraints) NQF Listed Qualification (within DOFA constraints) Desirable Qualifications Class of Business (within DOFA constraints) Product Specific (within DOFA constraints) Relevant CPD Post Graduate Diploma in Sales and Marketing or equivalent RE1 Legal or Statutory Requirements Clear criminal record Essential Experience Minimum 1 year Call centre experience in an insurance environment Desirable Experience Previous Sales experience Telesales/Call Centre experience/Cold Calling experience Knowledge and Skills Compelling telephonic etiquette Verbal and written communication skills in English. Strong objection handling skills. Demonstrable negotiation skills Problem-solving skills Attributes Self-motivated Punctual Self-disciplined Positive attitude Honest, Hardworking and Humble