Job Description
Johannesburg – Gauteng – South Africa
- Manage daily bank card operational queries and transaction investigations.
- Process and monitor chargebacks, recalls, reversals, and force postings.
- Liaise with Finance on journals, duplicate transactions, and transaction corrections.
- Prepare and submit monthly and quarterly bank card reports.
- Review and assist with the annual Card-Based Agreements in collaboration with Finance.
- Engage with customers regarding disputed transactions and funding of accounts.
- Make operational decisions and support CRM teams with escalated queries.
- Attend PASA meetings as a bank representative (phase-in responsibility).
- BCom or BCom-related Degree/Diploma, or relevant qualification with basic accounting knowledge.
- Good understanding of journals, debits and credits.
- 36 Years experience in a banking, payments, or card operations environment.
- Strong operational and customer engagement skills.
- Mature, detail-oriented, and confident decision-maker.
- Afrikaans an advantage but not essential.
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