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Johannesburg: Pipeline Activation Coordinator

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Job Description

About the Role

The Pipeline Activation Coordinator plays a critical role in re-engaging at-risk leads, tracking customer satisfaction, and identifying upgrade opportunities to drive business growth. This is an exciting opportunity for a motivated individual to join our team and contribute to the success of our organization.

Key Responsibilities

  • Own and manage all at‑risk leads (no activity for 7 days) and re-engage them through structured outreach
  • Execute a clear follow-up cadence
  • Conduct regular check-ins with an existing customer base to track satisfaction, renewal needs, and engagement levels
  • Identify upgrade and expansion opportunities using usage insights, renewal timelines, and client behaviour signals
  • Build and maintain a future upgrade pipeline to ensure all eligible customers have active conversations in motion
  • Collaborate with internal teams to refine engagement scripts and customer communication templates
  • Log all customer interactions and lead updates in the CRM within 24 hours
  • Produce weekly reports on stale leads, customer health, and pipeline status
  • Assist with overflow lead qualification during peak periods

Requirements

  • Diploma or Degree in Business, Sales, Marketing, or similar (NQF 6)
  • At least 2 years experience in customer success, account management, or sales support
  • Comfortable making outbound calls to engaged leads and existing customers
  • Familiarity with structured follow-up cadences and CRM-based tracking
  • Experience in customer retention or renewals is advantageous
  • B2B environment exposure is beneficial

Qualifications

No formal education/certifications mentioned.

Salary & Benefits

No salary information provided.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Sales Jobs in Gauteng

The sales industry in Gauteng, South Africa is a dynamic and competitive field, with various sectors driving demand for skilled professionals. Generally, the job market trend in this region indicates a steady growth in sales-related positions, driven by the increasing importance of businesses in South Africa’s economy.

Typically, sales roles in Gauteng offer a broad salary range, which can vary widely depending on factors such as level of experience, company size, and industry sector. For example, entry-level sales positions may start at around R200 000 to R400 000 per annum, while senior sales professionals or those working in large corporations can earn upwards of R800 000 to R1 500 000 per year. However, it’s essential to note that these figures are general estimates and actual salaries can differ significantly depending on individual circumstances.

Common skills required for a successful sales career in Gauteng include excellent communication and interpersonal skills, the ability to build strong relationships with customers and colleagues, negotiation and closing techniques, product knowledge and industry insights, and proficiency in CRM software and other sales tools. Additionally, many sales professionals in this region possess a degree or diploma in business, marketing, or related fields.

Sales roles can be found across various industry sectors, including financial services sector, technology industry, manufacturing sector, and more. These industries often require sales professionals to have a deep understanding of their respective markets and customers, as well as the ability to adapt to changing market conditions.

For those looking to pursue a career in sales, there are typically several opportunities for professional development and growth. Many companies offer training programs, mentorship schemes, and performance-based bonuses, which can help sales professionals advance their careers and increase their earning potential. Additionally, certifications such as the Certified Sales Professional (CSP) or the Advanced Sales Certification (ASC) can demonstrate a commitment to excellence and enhance job prospects.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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