Job Description
Main Purpose of the Job:
To manage all workshop and spares operations in the Gauteng region, ensuring service excellence, stock availability, technician productivity, and customer satisfaction through effective planning, team leadership, and administration.
Key Responsibilities:
- Manage workshop and spares operations across JHB and surrounds.
- Lead and manage a team of approximately 12 staff members.
- Monitor and drive Technician productivity and efficiency targets.
- Maintain adequate stock levels to prevent backorders and meet timelines.
- Conduct quarterly stock controls.
- Drive service efficiencies to ensure service excellence for customers, Technicians, and branches.
- Handle customer queries, complaints, and related documentation.
- Conduct follow-up calls and service delivery spot checks.
- Oversee spares administration, including job card analysis, invoicing, and related tasks.
- Manage vehicle maintenance.
- Prepare and manage quotations.
- Visit clients and maintain strong customer relationships.
- Assist with warranty claim processing and follow-ups.
- Ensure processes are implemented and executed effectively.
- Submit reports and communicate progress or issues as required.
Qualifications
- Matric (Grade 12).
- Relevant post-matric technical qualification (preferably N4 or higher in Millwright, Engineering, or Automotive).
Knowledge and Experience
- Strong technical understanding of workshop and spares environments.
- Proven experience managing workshop and/or spares operations.
- Stock management and inventory control experience.
- Hands-on experience in customer relationship management.
- Proficiency in MS Excel, Word, and Outlook.
- Working experience within the FMCG is a must.
Competencies
- Strong leadership and team management skills.
- Excellent interpersonal and communication abilities.
- Problem-solving and decision-making capability.
- High attention to detail with strong administrative and report-writing skills.
- Client-focused with a commitment to service excellence.
- Ability to work under pressure and manage multiple priorities effectively.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About FMCG Wholesale Jobs in Gauteng
The FMCG (Fast-Moving Consumer Goods) wholesale sector in Gauteng, South Africa is a dynamic industry with a growing demand for skilled professionals. Typically, job seekers in this field can expect to find opportunities in various sectors, including the retail and manufacturing industries.
Generally, salaries for FMCG wholesale positions in Gauteng tend to be within a broad range of R200 000 to R400 000 per annum, although these figures may vary significantly depending on factors such as experience, company size, and industry sector. For instance, senior management roles or those in larger companies may command higher salaries, while entry-level positions or smaller organisations may offer more modest compensation packages.
Common skills for FMCG wholesale professionals typically include strong analytical and problem-solving abilities, excellent communication and negotiation skills, a good understanding of the retail and manufacturing industries, as well as experience with inventory management, logistics, and supply chain operations. Other essential skills often include technical knowledge of FMCG products, marketing and sales expertise, and proficiency in Microsoft Office applications.
The FMCG wholesale sector is often employed by companies operating in various industry sectors, such as food processing, beverage production, personal care, and household goods manufacturing. In Gauteng specifically, these industries tend to be concentrated in the Johannesburg and Pretoria areas.
For those interested in pursuing a career in FMCG wholesale, there are several common career progression paths available. Typically, entry-level positions serve as a starting point for candidates who wish to gain experience and develop their skills before moving into more senior roles. Advancement opportunities often exist within larger companies or through the acquisition of new skills and certifications. Additionally, many organisations offer training and development programs aimed at nurturing talent from within and supporting career growth.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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