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Johannesburg: Regional Workshop & Spares Manager (FMCG) posted by Aleon Pty Ltd

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Job Description

Main Purpose of the Job:

To manage all workshop and spares operations in the Gauteng region, ensuring service excellence, stock availability, technician productivity, and customer satisfaction through effective planning, team leadership, and administration.

Key Responsibilities:

  • Manage workshop and spares operations across JHB and surrounds.
  • Lead and manage a team of approximately 12 staff members.
  • Monitor and drive Technician productivity and efficiency targets.
  • Maintain adequate stock levels to prevent backorders and meet timelines.
  • Conduct quarterly stock controls.
  • Drive service efficiencies to ensure service excellence for customers, Technicians, and branches.
  • Handle customer queries, complaints, and related documentation.
  • Conduct follow-up calls and service delivery spot checks.
  • Oversee spares administration, including job card analysis, invoicing, and related tasks.
  • Manage vehicle maintenance.
  • Prepare and manage quotations.
  • Visit clients and maintain strong customer relationships.
  • Assist with warranty claim processing and follow-ups.
  • Ensure processes are implemented and executed effectively.
  • Submit reports and communicate progress or issues as required.

Qualifications

  • Matric (Grade 12).
  • Relevant post-matric technical qualification (preferably N4 or higher in Millwright, Engineering, or Automotive).

Knowledge and Experience

  • Strong technical understanding of workshop and spares environments.
  • Proven experience managing workshop and/or spares operations.
  • Stock management and inventory control experience.
  • Hands-on experience in customer relationship management.
  • Proficiency in MS Excel, Word, and Outlook.
  • Working experience within the FMCG is a must.
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Competencies

  • Strong leadership and team management skills.
  • Excellent interpersonal and communication abilities.
  • Problem-solving and decision-making capability.
  • High attention to detail with strong administrative and report-writing skills.
  • Client-focused with a commitment to service excellence.
  • Ability to work under pressure and manage multiple priorities effectively.



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