Johannesburg: Retail Store Manager posted by Headhunters

March 11, 2026 Jobs in Central Johannesburg

Job Description

About the Role

Our client, a prominent national market leader in the Retail Industry; and one of the fastest-growing pharmaceutical retail group with operations in South Africa, Botswana, and Namibia; is currently looking to employ a young, dynamic, and experienced Store Manager to their Johannesburg team.

Key Responsibilities

Assist with budget preparation and management within the store.
Allocate store funds and define financial objectives.
Maintain financial and statistical records.
Oversee all banking functions and ensure effective cash management.
Optimise store profitability and control expenses within budget.
Manage all aspects of store inventory, including ordering, monitoring, and reporting.
Conduct and oversee bi-annual stock takes.
Control shrinkage and ensure correct stock levels.
Investigate and resolve negative GP values and dormant stock issues.
Ensure stock in storage locations balances with system records.
Monitor goods in transit and out-of-stock levels daily.
Ensure the store achieves sales targets across all departments.
Coordinate and implement promotional activities.
Monitor competitor activity and market trends.
Maintain outstanding store condition and visual merchandising standards.
Plan and implement store layout to maximise sales and customer experience.
Deliver above-expectation customer service at all times.
Resolve customer queries and complaints efficiently.
Ensure loyalty programmes and customer request systems are actioned.
Drive new loyalty signups continuously.
Lead, train, mentor, and develop the store workforce.
Manage performance reviews, personal development plans, and succession planning.
Oversee scheduling, staffing, and HR administration (leave, hours, payroll inputs).
Manage and utilise workforce management systems effectively.
Build and maintain strong employee relations.
Ensure housekeeping, safety, and hygiene standards are maintained.
Adhere to policies, SOPs, and company regulations.
Ensure compliance with health and safety requirements.
Uphold professional appearance and conduct at all times.

Requirements

Matric / Grade 12.
Diploma or Degree in Retail Management, Business Management, or relevant commercial qualification (advantageous).
Minimum of 5 years experience in Retail Store Management.
Experience with SAP / Unisolv / Qlikview / Kronos will be an advantage.
Strong leadership, financial management, and people management skills.
Excellent customer service orientation and ability to drive sales.
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
Driver’s license and own reliable transport is essential.

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Qualifications

None mentioned.

Salary & Benefits

Salary details not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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