Job Description
About the Role
Kendrick Recruitment is seeking a Retail Travel Specialist to join a leading luxury travel company based in Sandton. This role is ideal for an experienced inbound tour consultant who thrives in a fast-paced environment and has a passion for creating seamless, high-end travel experiences.
Key Responsibilities
- Manage consultant desks during leave periods, handling quotes, proposals, and active bookings.
- Assist in brochure-based quotations and itinerary planning.
- Coordinate and support hosted educational trips in collaboration with the Sales team.
- Participate in testing and implementation of new systems and procedures.
- Follow up on provisional bookings and dead leads, especially during quieter periods.
- Support with booking loading during peak travel periods.
- Design creative and personalised travel itineraries.
- Maintain consistent communication with agents, internal teams, and supplier partners.
- Participate in the emergency duty roster on a rotational basis.
- Work early and late shifts on a weekly rotating schedule.
- Uphold a calm, professional demeanour when servicing agents and guests.
- Demonstrate initiative and a solutions-focused, independent approach.
- Reflect and promote the brand values, including care for people, land, and wildlife.
Requirements
- Passion for high-quality service and guest experience.
- Strong knowledge of Tourplan and Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
- Working knowledge of Southern and East African travel destinations.
- Familiarity with WETU platform and general travel industry systems.
- Excellent planning, time management, and problem-solving abilities.
- Understanding of sales processes and market segmentation within the luxury travel sector.
- Ability to interpret business needs and contribute to strategy and commercial decision-making.
- Clear understanding of booking terms, third-party suppliers, and internal products.
Qualifications
No specific qualifications mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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