Job Description
About the Role
We are seeking a highly skilled and experienced Service Controller (Major Accounts) to join our team in Johannesburg. As a key member of our service control centre, you will be responsible for ensuring that all customers receive exceptional service and that all machines are serviced correctly according to manufacturer’s instructions.
Key Responsibilities
- Maintain the contract, STH and customer PMA service schedule on ADP so that it is accurate and up to date.
- Contact all contract, STH and customer PMA customers to schedule services ensuring that the correct service is undertaken, and the work is carried out within the manufacturer’s specification regarding machine hours or machine time limit.
- Using the service app & Webb fleet open the correct service WIP.
- Once an agreed date and time has been obtained from the customer to carry out the service, schedule technicians using the service app & Webb fleet and ensure that the service app is updated, and the service is carried out.
- Follow up with customer once the service has been completed and record the customers response.
- Follow up with technician once job completed for additional contract work that can be done before technician leaves the customer’s site.
- Obtain Contract Manager’s approval for any additional work that is within the contract and instruct technician to carry out the work or reschedule technician to do the additional work (together with other Controllers) when machine is available.
- Collect technicians service report the next day and check for additional noncontract/accident damage/or abuse work.
- Record hour meter readings in order to maintain the service schedule on ADP.
- Update CRM Controller with any updated and or amendments to be done.
- Plan technicians, work in conjunction with Service App Controller, Contract Managers, Service Admin Manager and Service Manager and to allocate services in order to maximize technicians’ productivity.
- Using WEB fleet tracking system dispatch technicians in the most effective and efficient way controlling costs and non-productive labour.
- Contact all customers once job complete, without exception.
- Maintain the service scheduling system on ADP weekly and ensure that all services are done on time 100%.
- Send a weekly service schedule to Parts Department on Wednesdays before 12H00 in order to get parts booked for Technicians to collect on Fridays.
- Write and or contact PMA customers and obtain order numbers so that all services can be carried out for these customers.
- Produce the daily overdue services report.
- Produce reports from Telematic and ego systems as and when required.
- Strictly follow Service Centre ways of working as revised from time to time by Managing Director.
- Assist with collection of excess hours.
- Do own filing.
- Be part of good people management ensuring that you have a formal balanced scorecard and that the required performance reviews are conducted twice a year.
- Follow company code of conduct and policies.
- Assist Contract Manager with all debtors’ queries.
Requirements
- Grade 12.
- Call centre training qualification or at least 1 year call centre service admin experience.
- Relevant computer skills including email, Excel, Word and PowerPoint.
- Used to working to and achieving deadlines monthly.
- Must be able to work under pressure.
Qualifications
- None specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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