Job Description
About the Role
Join a high-performing service control centre focused on managing breakdowns and scheduling services within company KPIs. Ensure professional customer handling, timely technician dispatch, and complete customer satisfaction follow-ups. As a Service Controller (Major Accounts) in Johannesburg, you will play a critical role in overseeing the servicing of contract, STH, and PMA machines as per manufacturer guidelines.
Key Responsibilities
- Maintain accurate service schedules in ADP
- Schedule services using Service App & Webfleet
- Dispatch and monitor technician productivity
- Follow up with customers and technicians post-service
- Obtain approvals for additional work and reschedule if needed
- Update CRM and hour meter readings
- Coordinate with parts department and issue weekly service schedules
- Generate overdue service and telematics reports
- Adhere to company processes and assist with debtors’ queries
- Support performance reviews and compliance with company policies
Requirements
- Grade 12
- 1 year of service admin or call centre experience
- Computer skills (email, Excel, Word, PowerPoint)
- Deadline-driven and works well under pressure
Qualifications
- No formal education mentioned
Note: I have preserved all the facts as stated in the original job description while keeping it concise and organized. I have also skipped the “How to Apply” section, which is not present in the original job posting.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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