Job Description
About the Role
We are seeking a highly skilled Service Representative to join our team in Johannesburg. As a key member of our sales support team, you will be responsible for liaising with customers, providing accurate product and service advice, and building positive client relationships.
Key Responsibilities
- Liaise with customers to arrange installations, repairs, servicing, and respond to product enquiries
- Provide accurate product and service advice aligned with customer requirements
- Build and maintain positive client relationships to encourage repeat business and future sales
- Follow up on leads, quotations, and completed service jobs to ensure customer satisfaction
- Coordinate and track locksmith service calls and manage related invoicing
- Review, verify, and process locksmith and external service provider invoices
- Manage and reconcile technician trip sheets, ensuring accuracy and proper record-keeping
- Schedule and coordinate service jobs, call-outs, and product deliveries
Requirements
- Strong customer service and communication skills
- Excellent organizational and time-management abilities
- Attention to detail and accuracy in administrative tasks
- Basic sales skills with an understanding of service-driven sales
- Proficiency in MS Office or similar reporting and invoicing systems
- Personal Attributes: Professional and customer-focused attitude, Ability to work independently and as part of a team, Problem-solving mindset with a proactive approach
Qualifications
- National Senior Certificate
- Tertiary qualification in a relevant field (minimum)
Salary & Benefits
(No salary information is available, so this section has been skipped)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Gauteng
Admin / clerical / secretarial positions are in high demand across Gauteng, with the job market typically experiencing steady growth in this field. The financial services sector, technology industry, and manufacturing sector are among those commonly employing administrative staff, as they require efficient organisation and support functions to operate effectively.
In terms of compensation, salaries for admin clerical secretarial roles vary widely depending on factors such as level of experience, company size, and industry sector. Generally, entry-level positions may command a salary range of around R10 000 – R20 000 per month, while more senior roles can earn between R30 000 – R60 000 per month or more, depending on individual qualifications and performance. However, it’s essential to note that these figures are only rough estimates and can vary significantly based on the specific employer and industry.
Typically, admin clerical secretarial roles require a range of key skills, including proficiency in Microsoft Office software, excellent communication and interpersonal skills, attention to detail, organisational abilities, and technical knowledge of HR systems or other relevant software. Additionally, many employers also value candidates with experience in customer service, data entry, or bookkeeping.
These roles are commonly found in various industries, such as financial services, technology, manufacturing, and healthcare. In the finance sector, for example, administrative staff may be responsible for providing support to accountants or financial analysts, while in the tech industry, they might assist software developers or IT project managers with administrative tasks.
Career development opportunities for admin clerical secretarial professionals are often extensive, with many roles offering a clear pathway to more senior positions. With experience and additional training, individuals can move into specialist roles such as HR administrator, operations manager, or even management positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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