Johannesburg: Service Representative (Sales)

Customer & Sales Support Liaise with customers to arrange installations, repairs, servicing, and respond to product enquiries Provide accurate product and service advice aligned with customer requirements Build and maintain positive client relationships to encourage repeat business and future sales Follow up on leads, quotations, and completed service jobs to ensure customer satisfaction Service & Operations Management Coordinate and track locksmith service calls and manage related invoicing Review, verify, and process locksmith and external service provider invoices Manage and reconcile technician trip sheets, ensuring accuracy and proper record-keeping Schedule and coordinate service jobs, call-outs, and product deliveries Inventory & Logistics Dispatch and receive safes, locks, and related security products Maintain accurate stock movement records and supporting documentation Coordinate with warehouse and logistics partners to ensure timely and efficient deliveries Administration & Reporting Compile and generate service, sales, and operational reports as required Maintain accurate and up-to-date records of jobs, invoices, customer interactions, and inventory Skills & Competencies Strong customer service and communication skills Excellent organizational and time-management abilities Attention to detail and accuracy in administrative tasks Ability to build and maintain professional client relationships Basic sales skills with an understanding of service-driven sales Proficiency in MS Office or similar reporting and invoicing systems Personal Attributes Professional and customer-focused attitude Ability to work independently and as part of a team Problem-solving mindset with a proactive approach Requirements Valid drivers license National Senior Certificate Tertiary qualification in a relevant field Minimum 2 years experience in a similar role Competency in Microsoft applications Contactable references Experience & Qualifications Previous experience in service coordination, sales, or operations (security or trade industry preferred) Experience working with invoices, dispatch documentation, or job scheduling Knowledge of safes, locksmith services, or security products is an advantage