Job Description
Shopper Marketing Manager (Category & Channel) | Bryanston | Contract
Drive growth where brand strategy meets shopper behaviour. This is a commercially focused role for a marketer who thrives in fast-paced FMCG environments and enjoys turning insight into execution.
This role is accountable for all selling activities across an assigned category and channel, working closely with Marketing, Customer, and Operations teams to deliver growth targets. You will own the shopper proposition, translating brand strategies into compelling commercial plans that deliver value across pricing, promotions, POP, and route-to-market execution.
The role requires strong cross-functional collaboration and a deep understanding of shopper behaviour, channel dynamics, and category performance. Success depends on balancing margin, volume, and execution excellence while ensuring alignment across internal and external stakeholders.
Our client is a well-established FMCG organisation with a strong brand portfolio and a track record of investing in category leadership, shopper insight, and commercial excellence. The culture is performance-driven, collaborative, and focused on long-term, sustainable growth.
What Youll Do
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Lead and execute channel strategies aligned to marketing, customer, and business objectives
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Implement pricing strategies linked to margin and volume delivery
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Deliver promotional revenue targets by tactic, SKU, price point, and selling event
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Translate shopper insights into effective POP strategies and in-store execution drivers
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Develop and implement route-to-market strategies across channels
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Partner with Category Management to build customer-specific category propositions
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Ensure clear communication of pricing and promotional activity internally and externally
What You Bring
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23 years experience in customer or sales management within FMCG
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Proven exposure to category management across multiple channels
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Strong understanding of shopper behaviour and channel dynamics
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Commercial acumen with the ability to balance growth, margin, and execution
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Influencing and stakeholder management skills
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A proactive, ownership-driven mindset with a focus on results
What Success Looks Like
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Achievement of net sales and promotional revenue targets
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Improved category market share, forward share, and distribution
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Strong gross margin and category profitability
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Effective speed-to-market execution
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Measurable POP effectiveness and pricing impact
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High levels of customer satisfaction and cost discipline
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer Service Jobs in Gauteng
In Gauteng, the customer service sector is generally thriving, with many companies investing in their teams to provide exceptional support to clients. Typically, this involves handling a high volume of calls, emails, and other inquiries, while ensuring timely resolutions to issues and maintaining a positive reputation for the organisation.
Typically, salaries for customer service representatives in Gauteng fall within a broad range, often between R20 000 – R50 000 per annum, depending on factors such as level of experience, company size, and industry sector. For example, those with basic customer service roles may start at one end of the spectrum, while senior or specialist roles can command higher salaries towards the upper end of this range. However, it’s essential to note that these are broad estimates and actual salaries can vary widely depending on individual circumstances.
Common skills required for a successful career in customer service include excellent communication and interpersonal skills, both written and verbal; ability to handle multiple tasks simultaneously and prioritise effectively; and strong problem-solving and conflict resolution abilities. Other valuable skills include empathy, adaptability, and a positive attitude towards dealing with difficult customers. In addition, experience with CRM software, chat tools, or other customer service technologies can be an added advantage.
Many industries in Gauteng commonly employ customer service representatives, including financial services sector, technology industry, manufacturing sector, and e-commerce companies. These roles often involve working with diverse groups of clients, responding to a wide range of queries and concerns, and providing support across multiple channels, such as phone, email, and social media.
For those looking to develop their careers in customer service, there are various opportunities for advancement and professional growth. Typically, experience in this field can lead to roles such as team leader or supervisor, where you’ll be responsible for managing a team of representatives and implementing process improvements. With additional training and certifications, it’s possible to move into more senior positions, such as customer success manager or account manager, where you’ll work closely with clients to build relationships and drive business growth.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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