Job Description
About the Role
Join our team as a Software Application Support Specialist in Johannesburg, where you will play a vital role in maintaining existing products and developing new solutions to improve customer service skills. This diverse and challenging role offers excellent career growth opportunities, and we’re looking for someone with strong customer service, communication, and problem-solving skills.
Key Responsibilities
- Provide application support to users: Answer, resolve, and log in-bound customer calls, identify issues, and provide suggestions and long-term resolutions.
- Investigate and analyse system issues to determine cause of issues and appropriate corrective action.
- Design and participate in the delivery of system developments and enhancements ensuring that changes are delivered to budget, timescales and specification and that divisional, quality and industry standards are met.
- Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved.
- Review and recommend continuous improvement of the systems and support processes.
- Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support.
- Maintain data quality and integrity within the system.
- Provide clear, professional, informative and appropriate communication to colleagues, customers and suppliers.
- Carry out system maintenance tasks and processes to agreed schedules.
Requirements
- Application Support experience
- Intermediate SQL expertise
- Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
- A desire to provide excellent customer service
- Strong problem solving and analytical skills
- Experience of supporting and maintaining production systems in a customer facing support environment
- Ability to organize own workload and handle a number of tasks simultaneously
- Experience of database systems, reporting and query tools
Qualifications
- A minimum 1st-year tertiary level in information systems or computer science
- A minimum of 1st-year tertiary level in accounting
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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